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Business Profile

Appliance Repair

One 2 Fix LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One 2 fix came out to my house around April 13th, 2024, in response to a choice home warranty claim and their tech came to my house and took 2 pictures and left and made no attempt to find out what the problem was and (I was charged *****) when their manager called me he told me that his tech should have done more like take a wire brush to the burners and whatever else that he might need to do to see what the problem was and then the manager said for another ***** he would send his tech out again and I said no thank you for I see no reason why I should have to pay someone for not doing their job .

    Business Response

    Date: 05/20/2024

    We are sorry to receive the customer's complaint. However, we would like to clarify the situation. The main reason of our technician visit was to complete a diagnosis as requested by the ****************** but not a repair. The cost associated to that visit was $85 (Service Call fee) which the customer already paid. Some diagnosis may require more works depending on the failure, and pictures must be taken as evidence, and also to register the Model and Serial number of the appliance. Our technician completed the main steps of the process.

    Any decision made following the submission of the diagnosis to the ***************** doesn't have anything to do with One 2 Fix.

     

    Customer Answer

    Date: 05/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer Ie.]

    Regards,

    ***************************

    Customer Answer

    Date: 05/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

     the manager told me that his technician should have done more to investigate the problem 

    Regards,

    ***************************

    Business Response

    Date: 05/26/2024

    We were sent by the insurance company to complete a diagnosis, which was done and we got paid for what was asked to do. At this point, we would suggest the customer to contact his insurance company for a resolution.

One 2 Fix LLC is NOT a BBB Accredited Business.

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