Reviews

Review Details

• Review fromCrystal S

  Date: 05/08/2025

  1 star

  Crystal S

  Date: 05/08/2025

  After two months of auto payments failing to go through at no-fault at my own. First time I called and we spent the longest time trying to figure out why my auto payment was active but no attempt to process was made, they then discoved that two accounts had been made with the same account number and then blamed it on the utility company. They canceled the auto pay on the non-active account, linked my online account to the active account and then setup my auto pay. I went online and made a manual payment including the utilities late fees. Fast forward to this month, I get a notice that a bill is available, but not to make a payment if auto pay is setup. A week later get a delinquency notice from the utility company. Call PSN and they said that "I" setup the autopsy incorrectly and it's not going to start until next month. The rep basically treated I'm the stupid one for even calling and having "set it up that way." So far every interaction with them has been blame-shifting for their negligence. I'm going back to paper and writing my own checks, no point in using a service that is supposed to make my life easier with auto-pay when I still have to babysit them.

  Payment Service Network, Inc

  Date: 05/12/2025

  Dear *******,Thank you for your feedback submitted through the Better Business Bureau. We take all concerns seriously and have conducted a thorough review of your account activity at **********************. (PSN).After careful investigation, we identified the root cause of the issue with your auto-pay. In March, your account was updated to a new joint profile that reflected your outstanding balance. However, your auto-pay was originally linked to your individual profile. Because PSNs system does not automatically transfer auto-pay settings between profiles, the new profile did not inherit your previous auto-pay configuration. This is a system safeguard designed to protect account integrity and prevent unauthorized transactions.Additionally, records show that you manually canceled the auto-pay on your individual profile on April 8, 2025. This action confirmed the deactivation of the previous auto-pay setup.Regarding the May payment, a new auto-pay was successfully established on May 2, 2025, with instructions to process on the 1st of each month. Based on this configuration, the first scheduled payment will occur on June 1, 2025. Please note that PSN is unable to retroactively process paymentsour system is designed to initiate payments only for current or future dates to ensure accuracy and compliance.We understand how important timely payments are and regret any inconvenience this situation may have caused. If you need assistance managing your auto-pay settings or have further questions, we are here to help.Sincerely,Payment Service Network, Inc.

• Review fromMartha H

  Date: 12/19/2024

  1 star

  Martha H

  Date: 12/19/2024

  I received an email on December 18, 2024 from Payment Service Network (PSN) the following: "You have a new eBill from ******* ***-**********. Your eBill statement for account ### is available for viewing."I have not set up an account with ********************, so I called PSN on December 19, 2024 for clarification. After much doublespeak regarding 3 statements, the PSN representative wasn't very helpful. He explained several times that PSN can't see payments sent directly to my pre-need burial service company. The representative stated that PSN can only see my payment history that they have access to. There is no payment history with PSN.When I contacted my pre-need burial service organization, they indicated that this happens often. They informed that they do use the service, but it has been problematic. There is no account set up with PSN. I'm on auto-pay. My pre-need burial service organization explained that they can see all payments that I've made to them directly or if there had been any payments made to or through PSN.I then felt compelled to review my bank accounts. There's no evidence of payment to PSN on behalf of my pre-need burial service organization. It seems it is tactic to get me to sign up.I wish there was a way to prove that this is deceptive/fraudulent/illegal behavior.

  Payment Service Network, Inc

  Date: 01/07/2025

  Dear ******,We understand your concern regarding the email you received from Payment Services Network (PSN) about your new invoice (e-bill) being available for viewing. PSN has proudly partnered with ************************************************ (***), the parent company of *********** in **********, **, for over 10 years. During this time, we have consistently processed thousands of payments and provided email notifications and electronic invoices on behalf of SCI every ********* of the valuable services we provide for SCI customers is the automatic delivery of invoice notices and the ability for SCI customers to view their invoices online if they choose to do so. When you signed up for automatic payments for your pre-need burial service at the location, SCI received your email address and shared it with PSN to deliver their monthly electronic invoices and notify you when the invoice is available for viewing.Regarding autopay, PSN can see that you have an account with Neptune SCN Sacramento and that you have autopay set up directly with them. However, PSN does not set up autopay for any customer without the customer contacting us directly and requesting assistance. *** customers have the option to sign up for autopay either directly with SCI (the location) or through PSN. Both options are available to provide flexibility for your specific situation. It is your choice to register with PSN if you wish to see your invoices online through the PSN portal.Again, PSN has a business partnership with *** to provide options and flexibility to SCI customers.If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

• Review fromGavin H

  Date: 08/17/2024

  1 star
  I'm a first time home buyer, and have decided to go with PSN to handle my watter bill. I noticed my water bill was running around 500 - 700 dollars from my account . I thought nothing of this at first because I never had to pay a watter bill before. Later on I noticed I was being double charged per month for the same bill. Called PSN to ask why I was being dubble charged got a run around answer that it would be corrected. Double payments still came out. (In my ignorance I thought this was the utility company itself) I have struggled a lot in the past 3 years with these payments and haven't brought it up to PSN because I thought it was a water leak causing the price to be so high. Last year in my frustration I change my debit card and stopped payments. I was scared to louse my house with these ridiculous bills. Now a week ago, I finally got a hold of the actual watter utility company and talked to the Director there. My actual bills were nowhere near 500 - 700 dollars a month like PSN told me. The bills were actually 68 to 90 dollars a month. Now I've probably overpaid this business lots of money and believe me I am not happy about it at all. I would not trust these scam artists.

• Review fromLisa W

  Date: 06/09/2023

  1 star
  Lake Cable ************** and Payment Services Network are not correctly collaborating rental payment information. There is a consistent and ongoing problem with payments being correctly applied as the payments are taken. I want the coding programmer of this system interaction to correct the errors immediately and continuously.

• Review fromPaul B

  Date: 07/29/2022

  1 star

  Paul B

  Date: 07/29/2022

  I received a water bill that was much higher than usual but was expected. When I went to pay the bill there was a cap on the transaction amount. The only workaround is to split up the payment into separate transactions. This is obviously a way for them to be able to charge their processing fee twice to the same customer. I contacted PSN customer service who was unwilling to waive the 2nd fee even though they were forcing me to make two payments. They also LIED and told me that it was my utility company that put that transaction cap in place. When I spoke with the utility company they indicated they receive a lot of calls about this exact issue and that it is not their cap, but rather imposed on them by PSN. A truly shady business, I will not be using them ever again (my utility co has an option for direct withdrawal automatically).
  
  
  

  Payment Service Network, Inc

  Date: 08/23/2022

  We apologize for the issues in making your payment. In reviewing your payment history, we see that you have been using PSN for over 10 years in making your utility payments. This is the first time your payment was over the amount that is allowed to be processed. We thank you for using PSN for such a long time.In regard to the payment maximums on the account, ********* ***************************** (****) and PSN agreed on the fees and the maximum payment amount when **** chose PSN to process its online, phone and mobile payments. **** was presented with different options for fees and this was the option they chose with the fee with the maximum cap. If you have any questions, please call ************ and ask to speak with ***********************, VP of Operations.