We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Producers

Field Logic, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Producers.

Complaints

This profile includes complaints for Field Logic, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Field Logic, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Field Logic, LLC

      101 Main St Superior, WI 54880-1374

    • Field Logic, LLC

      1230 Poplar Ave. Stetsonville, WI 54480

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It is about a subsidiary, Covert Cameras, when you use their product you have to pay for a monthly fee for the use. They have started putting ads on the ap we pay for making it harder to view the pictures, my complaint is that if I pay for a ap, I should have the choice to receive ads or receive a monetary discount. I have had no luck talking to FeraDyne or Covert.

      Business Response

      Date: 09/20/2022

      Hello ****************,

       

      We apologize for your inability to reach anyone at our Covert customer service line. With the busy time of the year, we've been receiving an average of ***** phone calls a week. I understand your concern with the pop-ads that have recently been added to the Covert Camera software. I want to extend our sincere apologies for the inconvenience this has caused you. At this point in time, we are unable to remove the adds from individualized accounts. In order to make this less of a frustration for you, we are more than happy to offer you a free camera of your choice. Please contact us directly at ************************************* or ********************************** to let us know what camera preference you would like to have. 

       

      Kind *************************************************************** Service Supervisor at **********************

      Customer Answer

      Date: 09/20/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]they have not resolved the problem, they charge for the use of the app. And are now putting new ads up on it, I use for security and need to see picture as soon as possible.  Not some ad.

      Regards,

      ***************************

      Business Response

      Date: 09/20/2022

      Hello ****************,

       

      I apologize again and do understand your frustration, however, there is no charge to use the app. The only charge that is incurred is the software you can download to a computer allowing you to view the pictures without the need to physically remove the *** card to view them. The phone app is a free download, enabling you to see the pictures on a cellular device. You can view the pictures using your computer software if you would prefer, there are no ads on that paid software for viewing your pictures. 

       

      Kind ********************************************************************* Service Supervisor at **********************

      Customer Answer

      Date: 09/22/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.] It's too bad that your company cannot see that all you have done is make your loyal customers mad, it's not feasible to take a computer out to a deer lease, I was in the market for another camera to replace the ones that ATT made obsolete.  But will not buy another camera from covert, the people there have been very nice and been able to help me every time I needed them.  But as soon as I find a replacement  I will be turning  this camera  off. And you advertised  that you can receive the pictures through the app on your phone.  I think that the decision to put the ad on the app will cost you a lot more money than it could possible generate. 

      Regards,

      ***************************

    Field Logic, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.