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Business Profile

Orthopedic Shoes

Dr. Comfort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Shoes.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Phillip H

    Date: 12/10/2023

    I had a pair of their shoes through ******** diabetic foot care. After 3months pieces of rubber began coming loose. I complained to Dr. Comfort and was told I would get a replacement. While waiting, the first pair had a loose piece of rubber on the left foot and caught on the right foot. This caused me to fall out the front storm door. My right elbow was shattered, causing an ambulance, and ER room visit. Surgery with 3 day hospital stay, two week rehab. The hardware was just removed this spring. They were rude, told me the shoes were the foot doctor's fault I was seeing. The shoes are only guaranteed for 6 months. But on ******** you can only get one pair free per calendar year. When the second pair(replacement) came the same shoes with pieces falling off. They knew these shoes are defective, have caused accidents but are still selling them. I have pictures and all my receipts from the hospital and office calls. In fact the hospital that did the surgery messed up my credit preventing my purchase of a new heat pump. Is being cheap worth endangering senior adults. I see this as elder abuse. They must be held responsible for all the lives they have endangered. The company called me, harassed me when I and countless others were not worth a real molded sole not glued pieces of rubber. Dr Comfort hides the complaints less other realize they have been victimized, and they don't care. Surely our laws protecting the seniors and handicapped are being broken. I wish I had never heard of their cheap shoes. ******** still provides shoes but my Doctor does carry the Dr Comfort junk anymore. I am still a victim and angry that my life was and is of no importance to them. Can somebody get involved? I am handicapped and pushing 66 with many health problems.

  • Kelly D

    Date: 01/13/2023

    Ordered pair of shoes expecting a reputable company. I was flabbergasted by customer service upon questioning the charges to bank acct. I see a pending 1.00 from a global company which was not Dr comfort. Then I see $141.33 pending charge. I confirmed my order was for $121.14. There is no reason the company should hold additional money in a pending status. Confirmed with my back that is the pending charge. The customer service rep and supervisor insisted the correct amount would show when shoes were shipped! Hmmm they were shipped yesterday and it’s still not correct. Will have to babysit my charges for a few days to see if they will truly correct it. Haven’t even received the shoes yet hopefully I’ll like them and not have to deal with this company again!!!

  • Luticia F

    Date: 11/09/2022

    HORRIBLE CUSTOMER /RETURN SERVICE.
    I purchased a pair of shoes for my father. Received on 10.22, didn't fit, returned 10.27, they had them on site 10.31 11:44am. Per customer service they had to be in the 'sterilization area' for 3 days and could not be opened until after. I asked for an email receipt of the return - promised but didn't receive it. Was told I would receive return sometime after the 3 days quarantine. Now, November 9th - still don't have my refund. Am being promised that it was processed yesterday. As always quick to take your money but taking 2-3 weeks to return it is unacceptable! WORST CUSTOMER SERVICE - you only get "I'm sorry, I'm sorry" without a resolution other than continuing to wait to get your money back and/or have to call again. DO NOT RECOMMEND. Zero Stars should be an option.

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