Complaints

This profile includes complaints for Propane Products.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Propane Products.com

  PO Box 816 Three Lakes, WI 54562

• 

  Propane Products.com

  6919 Gogebic Street Three Lakes, WI 54562

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Date of Transaction: 8/23/2023 -Money amount paid: $1848.95 -Business committment: New working propane heater.-Business will not acknowledge damage of stove. Places liability on purchaser.-Business has not tried to resolve the problem. No attempt to return phone call and leave message.-Order Number: ***** -Not an advertising issue.

  Business Response

  Date: 10/06/2023

  Customer received and signed for freight on 9/6/2023 in good condition with no damage noted waiving all recourse with the freight carrier. If shipment was damaged at time of delivery shipment should have been refused and/or damage noted on the bill of lading. Customer did not contact us about damage until 10/2/2023 27 days after the shipment was delivered. We cannot be responsible for how the heater was handled during those 27 days. If the heater was this damaged at delivery the packaging would have clearly shown the damage to the heater. Customer has not supplied any pictures of the packaging. 

  Customer Answer

  Date: 10/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
  
  The box showed no evidence of damage when I received the stove and that is the reason for no photos of the box.
  
  
  I live in a very remote rural location in ******* on the ******************** Range.  The semi driver off loaded
  
  
  the stove and had to leave as he had to make deliveries to othe customers that day.  The box (stove) was then placed
  
  
  in my garage temporarily.  I inspected the package by removing the top cover of the box and the stove appeared to be
  
  
  fine in appearance because the stove was completely covered in plastic for protection by the company.  The driver left my
  
  
  residence and the stove was moved into my house for installation and upon removal of the plastic covering I noticed
  
  
  scuff marks on the top of the stove.  I then got down on my hands and knees to look at the gas port on the back of the
  
  
  stove where I could then somewhat see the damage inside of the stove and noticed other damaged areas on the stove.
  
  
  
  *************************

  Business Response

  Date: 10/11/2023

  You were there when it was delivered the signed delivery receipt is attached. 

  Customer Answer

  Date: 10/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

  Customer Answer

  Date: 10/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  ********* State Law
  
  895.047  Product liability.
  
  (1)  Liability of manufacturer. In an action for damages caused by a manufactured product based on a claim of strict liability, a manufacturer is liable to a claimant if the claimant establishes all of the following by a preponderance of the evidence:
  (a) That the product is defective because it contains a manufacturing defect, is defective in design, or is defective because of inadequate instructions or warnings. A product contains a manufacturing defect if the product departs from its intended design even though all possible care was exercised in the manufacture of the product. A product is defective in design if the foreseeable risks of harm posed by the product could have been reduced or avoided by the adoption of a reasonable alternative design by the manufacturer and the omission of the alternative design renders the product not reasonably safe. A product is defective because of inadequate instructions or warnings only if the foreseeable risks of harm posed by the product could have been reduced or avoided by the provision of reasonable instructions or warnings by the manufacturer and the omission of the instructions or warnings renders the product not reasonably safe.
  (b) That the defective condition rendered the product unreasonably dangerous to persons or property.
  (c) That the defective condition existed at the time the product left the control of the manufacturer.
  (d) That the product reached the user or consumer without substantial change in the condition in which it was sold.
  (e) That the defective condition was a cause of the claimant's damages.

  
  Regards,
  
  *************************