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Business Profile

Propane

Gasco

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane.

Complaints

This profile includes complaints for Gasco's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gasco has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Gasco

      6919 Gogebic St Three Lakes, WI 54562-9058

    • Gasco

      11133 WI-32 Suring, WI 54174

    • Gasco

      732 E Cedar St Pulaski, WI 54162-8807

    • Gasco

      W5334 Park Ave Merrill, WI 54452-9203

    • Gasco

      N5093 North US Highway 141 Crivitz, WI 54114-7336

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/08/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I needed my LP tank filled for heat we've been customers of gasco for years, we've signed contracts with them in prior years to lock in prices for winter so when the prices go up our price won't go over the capped contracted price and have always had great service, they have always charged the current prices and raised them as the gas prices go up and then cap off at the contracted price..however this year they seem to think it's ok to just charge the capped off price and not honor the price they advertise online.. current price online is $1.94.9 per gal when I ordered so could get that price and ordered them to fill the tank, but when I got my bill they charged me $2.29.9 per gallon which is a great deal more than what I agreed to when I placed the order online, current price for them still shows $1.94.9 we called to straighten this out and they just said we have a contract and hung up on us 2x...this is bait and switch practices and I believe this is illegal, please help me resolve this cause their just going to keep ripping people off till someone puts a stop to it...I have screenshots of their website prices and the bill...times are hard enough without everyone trying to rip you off and take advantage everywhere you turn.

      Business Response

      Date: 11/09/2022

      Dear Better Business Bureau, 

      Our contracts are very straightforward. 
      They are offered to our customers as a means to secure a firm price for the winter and avoid the occurrence of drastic increases to the price of propane.

      At no point in time has our Company ever offered the type of contract that ******************* is alluding to.
      For purposes of clarity, Ms. ********* signed copy of the contract she agreed to is attached.
      We are selling ******************** the gallons she contracted for with us at the agreed upon rate of $2.299 a gallon.
      A rate that ******************** was no doubt well aware of when she executed the contract. 

      Fixed or guaranteed price contracts for propane are based on the rate at which we can secure propane for delivery at a future date.
      This type of supply contract carries a premium as compared to an open or currentrate price contract.
      When a consumer secures propane at a fixed rate for future delivery we, in turn,enter into a contract with our supplier and purchase those gallons for future deliver
      We are legally obligated to take delivery of the gallons *********** for and face severe financial penalties should we fail to take delivery.

      Our contract with ******************** specifically states: Requests by the Consumer for off contract or current rate deliveries during the contract period are not allowed. 
      Unfortunately,we are unable to honor Ms ********* request to be invoiced at a rate other than her contracted rate.

      We did not force ******************** to enter into a fixed price contract for winter delivery. 
      ******************* seems to be of the belief that she is entitled to the best of both worlds.
      She cannot simultaneously contract for gallons at a secured price for the winter while expecting to be invoiced at our open/current rate should she so choose.
      Our contract is quite specific in that regard.

      Thank you for your help in resolving this matter.

      Customer Answer

      Date: 11/09/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ***************************

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