Complaints

This profile includes complaints for Everlight Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Everlight Solar

  1155 Ambition Street, Suite 100 Verona, WI 53593

  
• 

  Everlight Solar

  10421 Portal Rd La Vista, NE 68128

• 

  Everlight Solar

  PO Box 930550 Verona, WI 53593-0550

  
• 

  Everlight Solar

  Omaha, NE 68144

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everlight Solar has sent its people out to my house twice this week, one of the times was at 7:20pm which is right when we're putting our two young kids to bed. The guy rang our Ring doorbell, we have a 'no soliciting' sign covering half the button, and then knocked hard on the door. He even made a comment about the no soliciting sign as he completely ignored it. We also have an inflatable **** ornament in the front yard, which prompted the guy to debate with himself for about 30 seconds whether or not **** was an actual Christmas character. These people are rude, super aggressive, and have completely turned us off from ever wanting to do business with them.

  

  Business Response

  Date: 01/02/2024

  Hello BBB,
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken action as soon as possible in response to the complaint received. We have added the customer to our Do Not Contact list to ensure they are taken off our route.
  
  Thank you again for bringing this matter to our attention. Please dont hesitate to contact us if there is anything else we can help with.

  Customer Answer

  Date: 01/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:10/30/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everlight Solar has been sending incredibly aggressive salespeople to our house for the past 4-5 years. They won't take no for an answer. I asked for his business card and he said he left it in the car. Our city requires a permit to solicit. I asked to see the permit, and he said he left it in the car, which was parked far away. Given all the complaints about Everlight Solar that I have heard and read, I think this company should be removed from BBB accreditation. .

  

  Business Response

  Date: 11/07/2023

  Hello BBB,
  
  Thank you for highlighting the recent reviews regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent response, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we ensure each door-to-door sales representative has the appropriate permits to knock before entering an area. 
  
  We have taken action in response to the review received. We have added the customer to our Do Not Contact list to ensure they are taken off our route.
  
  Thank you again for bringing this matter to our attention. Please dont hesitate to contact us if there is anything else we can help with.

  Customer Answer

  Date: 11/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today (July 21st) one of the salespeople from everlight solar knocked on our door at around 2 pm. He continued asking for the home owner after being told they are working since its the middle of a work day. I had to tell him we werent interested, but they returned at around 5 pm today. We pointed out that we had a no solicitation sign and he told us Im not here to sell you anything even though he obviously was. This company needs to teach their salespeople how to read signs also he was probably the pushiest salesman Ive ever spoken to.

  

  Business Response

  Date: 07/26/2023

  Hello BBB, 
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always transparent.
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity. 
  
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Contact list to ensure she is taken off our route. 
  
  Furthermore, we will provide corrective action to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was solicited by a salesperson at my front door who would not accept no as an answer, and pressured into setting up an appointment, to which I mentioned I would not be able to make. They did not have their registration with the city showing, so I am pretty sure they are unregistered which is not allowed in our city. I'd like them to stop coming by and remove me from any lists, appointments, or anything else they are putting my info into.

  

  Business Response

  Date: 07/06/2023

  Hello BBB, 
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously. 
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  We will provide additional training to our sales representatives. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these standards.
  
  We have contacted the customer multiple times to obtain an address to add them to the Do Not Contact List. We are more than happy to add him once an address is provided! 
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.

  Customer Answer

  Date: 07/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their door to door sales people completely ignore no soliciting signs and lie telling you "they aren't here to sell anything, they're just here to set up an appointment..." To sell something! That's not a legal loophole. They have come to my home three times and each time I have told them to never come again.Not to mention they are the most arrogant rude and pushy salespeople I have ever encountered. I cannot express how much I lothe this company because of the people they send out.

  

  Business Response

  Date: 05/18/2023

  
  Hello BBB, 
  
  Thank you for highlighting the recent complaints regarding our sales team. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Contact list to ensure she is taken off our route. 
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.

• Initial Complaint

  Date:04/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was quoted a number for the price of the project. Asked continually how to pay in full as to not accrue any interest. Was told I couldnt because loan wasnt funded yet. Then January 1 I was getting charged interest for a project that had not even been completed yet. Was told a tax credit number I would receive but was not told anything about it depended on how much I paid in. I feel the sales tactics buy this company were very deceiving. I see other states are filing lawsuits against this mosaic company so there must be an issue besides me.

  

  Business Response

  Date: 06/20/2023

  Dear BBB, ?
  Thank you for bringing this matter to our attention. We understand the importance of addressing customer concerns and we appreciate the opportunity to investigate and resolve the issues raised.?
  
  Upon reviewing the complaint, we thoroughly investigated phone call recordings, loan documents, and case details. We found that the customer's loan documentation clearly states that "interest on your loan will be calculated on the unpaid principal balance in accordance with applicable law. Interest will accrue on the loan amounts actually disbursed, with the first accrual starting on the first calendar day following our first loan disbursement (the 'Loan Start Date')." According to the customer's loan agreement, the loan start date is noted as 01/09/2023.?
  
  To ensure the accuracy of the information provided, we also requested the loan company to review all phone calls related to the customer's interactions. Based on the recorded phone calls, the loan company confirmed that the information stated in the loan documentation was discussed accurately in full during the conversations with the customer. ?
  
  We appreciate your patience and understanding as we work to address and resolve this matter. Our goal is to always provide transparent and comprehensive information to our customers. ?
  
  Sincerely,?
  Everlight Solar

• Initial Complaint

  Date:03/01/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/1/23. Wednesday. a young man wearing an Everlight shirt trying to sell a solar panel roof system came to my house at 8:00 pm and knocked on the front door. Same face, he has been to my residence before, a year or so ago. My wife and I are trying to get our two year old to sleep, as, again, its 8:00 pm on a weekday. I was surprised anyone was knocking on my door at this time of day, i.e., night. Deceptive and harassing action in and of itself. I came up to the glass door and unequivocally and clearly motioned for him to go away. He remained outside for like 3 minutes and then knocked a second time! The audacity of this dude. I think he stuck around and knocked again just to get a rise out of me because when I went back to the door, visibly flustered and angry, he had a big Cheshire Cat grin on his face and said your neighbors are so nice- naming my neighbor (who I know purchased from this guy in the past). I said what the h*** is wrong with you? Do you want me to call the police? He said go ahead, I have my permit. Given his absurd conduct and the time being 8:00 pm on a Wednesday, I was scared that he wasnt really an Everlight employee but some imposter wearing one of their shirts trying to break into my house or something. I would like an apology and explanation and possibly will pursue the matter in court for damages if Everlight doubles down or doesnt accept accountability. Everlight should own this, and terminate this guy. I cant believe that a company would condone such conduct by its employees.

  Customer Answer

  Date: 03/12/2023

  Hello,

  I understand that BBB lacks the authority to seek monetary damages. Please amend my complaint to the extent necessary to reflect that because I could care less about money and would still like my complaint prosecuted. Im a consumer protection attorney, so I like to think that I have fairly good of when a transaction is crossing the line from a competitive salespitch to a consumer privacy violation. Thats what happened here.

  And I can only imagine the effect such high pressure tactics have on persons who dont know the law, and cant advocate for themself

  My report should absolutely be viewable to the public for that reason, creating accountability. Whats the alternative, youre gonna ignore my complaint? Companies should both be aware of and responsible for what their employees are doing in the companys name. I doubt the company will be the least bit surprised to find out that this particular employee was engaged in this type of conduct, but for the sake of the next person he tries these methods on, there will be a record and some accountability. I dont care about money damages at all. The company should simply know that their failure to properly train and manage their employees could have that result. And my complaint is a perfect opportunity for the company to do retraining on where that line is.

  I also understand you cant make them fire someone. I put that in my complaint so the company will know its an option and what the employee did was unacceptable. Please advise if you need anything else from me.

  *****************************

  

  Business Response

  Date: 05/08/2023

  Dear BBB,
  
  Thank you for bringing to our attention the recent complaints regarding our sales tactics. We take customer feedback seriously and strive to ensure our sales practices are always ethical and transparent.
  
  Our door-to-door sales team are highly trained and professional representatives who provide exceptional customer experiences. In response to the recent complaints, we will conduct a thorough review of the door-to-door sales representatives performance and ensure that all of our representatives follow our company's standards of integrity.
  
  Furthermore, we will provide additional training to our sales representatives, emphasizing the importance of clear and accurate communication with potential customers. We understand that our customers expect and deserve the highest level of respect, and we are committed to ensuring that our sales representatives meet these expectations.
  
  We have also taken immediate action in response to the complaint received. We have added the customer to our Do Not Contact list to ensure she is taken off our route. 
  
  Thank you again for bringing this matter to our attention. Please do not hesitate to contact us if there is anything further we can assist with.

  Customer Answer

  Date: 05/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************