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Business Profile

Motorcycle Services

Stilettos on Steel (R)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Date of transaction: 11/16/2021-11/16/2022 -I paid $42 on my credit card (back on 11/16/2021) to join this women's motorcycle organization This business committed to provide me with "support and empowering fellow female riders and ensuring that they are a positive force for each other and ****** those ideals in their everyday actions". They then "dismissed" me from the group on Aug. 17,2022, after paying for a whole year membership ($42) (7 mos,+ 26 days) without ANY kind of pro-rata reimbursement (4 mos + 5 days)- The nature of this dispute was outright fabrication of 1) a "personal" problem I had with a girlfriend of mine (which unfortunately took place during a lunch we were having after a ride); the ** *************************** ******************************* of our *************** didn't know how to handle it and did not discuss this with us AT ALL and snitched on me to an upper ** of ********* ************************2) *********************** texted me on ******** accusing me of writing something on a fb chat over this woman *** who was chastising other members for not helping her with this rally in *******. I responded nicely to her, with no demeaning nor condescending comments. I was "nastily and rudely" "TOLD" by *********************** to remove my post because it made no sense. I did later that day remove it (as well as her telling other members to remove THEIR posts as well) as I was too busy that morning getting ready to leave my house. Then she demanded and "mandated" a 3-way conversation with me which I had no desire to get into an argument with her. Her actions were judgmental, disrespectful & obnoxious toward me due to her emotions getting the best of her. -After emailing "****" who is in charge of Stilettos on Steel, she did not try to resolve my problem at all and just forwarded my letter to Lysandria Coreanno who told me back on Aug. 19, 2022. She (nor anyone else) never got back to me nor did I get any kind of refund pro-rate toward my 1 year membership.

    Business Response

    Date: 09/09/2022

    To whom it may concern,

    The complainant's account of events is not accurate.  Stilettos on Steel has a defined Code of Conduct and a policy regarding prorated and refunded membership fees.  Please see the attached images from our website.  These were agreed to by the complainant when she registered and paid for her membership.  The complainant did not uphold her agreement of these membership requirements.

    Customer Answer

    Date: 09/11/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    They have not submitted their "Code of Conduct" policy which CLEARLY does not define what happened between my "friend" and I over a personal matter that did NOT WARRANT dismissal from ***** group.  Neither the ** *************************** ******* nor the woman in-charge of all Tennessee chapters, ***********************, did NOT discuss with me about that prior incident between myself and my girlfriend.  She did indeed bring up a minor "accusation" against me for "writing" on this other woman's wall on ********* which under the constitution, amendment 1, ALLOWS me to conduct FREE SPEECH...NOT PROHIBITING me from writing on social media.
    I removed my comment from the ******** wall later that day. 


    Regards,

    *************************

Stilettos on Steel (R) is NOT a BBB Accredited Business.

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