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Business Profile

Heating and Air Conditioning

Fiedler Heating and Cooling LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************** installed my new boiler on 12/1/2023. Initially there were numerous problems. temp was set too high by him initially. Most significant was water hammering(Loud noise & shaking pipes). water hammering & excessive high temps in a boiler can cause pipes to expand then leak. excessive heat burned up a zone ****************************** replaced that. After 12/18 ********************** was not returning my calls so I had to call another company to diagnose hammering, why happening & how to correct mistakes with installation. ***** diagnosed & said the pump installed was not the correct pump for boiler, ********************** had not piped the release pipe down to the floor for safety & pipes with air eliminator were installed crooked. I paid $290 to just diagnose & Mr. ********************** did return to replace the 2nd & then a 3rd pump. Afterward a pipe on the boiler started leaking he did return again to fix. On 8/27 my boiler exhaust vent fell out of chimney vent. He again ignored my calls. I paid another *** to secure it back to chimney for $135. My old boiler, even until it died, always ran smoothly with no air noises in radiators. New system never worked properly all ******************************* still unavailable to help. I believe he caused possible leaks with poor install that keep introducing *********** into rads so loud it disturbs my sleep. It may cost a fortune to do exploratory cutting into **************** to see where possible leaks may have occurred costing a fortune to repair & water damage to my home. He never supplied me with a lien waiver per numerous requests. I believe Mr. ********************** does not have proper skills to be in this business & cost me incredible stress that continues, as I need to find a resolution before the approaching winter, for a proper working boiler system. I don't know if he registered my warranty either? ****** heat that repaired the vent even stated they have chose to decline to service this new boiler or even remove it & replace with a new one. What am I supposed to do now?

    Customer Answer

    Date: 10/03/2024

    Fyi, I just spent more money to make sure the boiler works correctly for this winter. I should not have needed a tuneup/cleaning this year. It's beyond unprofessional & don't know if my warranty transfers to another service company:(

Fiedler Heating and Cooling LLC is NOT a BBB Accredited Business.

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