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Business Profile

Pizza

Pizza Hut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

This profile includes complaints for Pizza Hut's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pizza Hut has 44 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Pizza Hut

      1504 S Church St Watertown, WI 53094-6404

    • Pizza Hut

      17800 W Bluemound Rd Brookfield, WI 53045-2924

    • Pizza Hut

      7251 S 76th St Franklin, WI 53132-9041

    • Pizza Hut

      801 Williams St Lake Geneva, WI 53147

    • Pizza Hut

      W156 N8420 Pilgrim Rd Menomonee Falls, WI 53151

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ******* *****

      Business Response

      Date: 10/29/2024

      We have advised our management team and the customer will be contacted to resolve the issue.

    • Initial Complaint

      Date:09/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered multiple items for delivery on 8/19/24 through placing on order on their website. The restaurant (Pizza Hut) called me a few minutes after placing the order and said that two items that I ordered (an order of brownies and an order of cinnamon rolls) were not in stock. I told them I wanted a refund for those items. They said they would issue the refund. Then, When the delivery driver brought my order, the side sauces that I paid extra for were not included. I called the restaurant and said I wanted a refund for the 3 sides of sauce as well. I never received a refund for either of my deserts that their location did not have in stock or for the sauces they forgot to give me. I have called them back twice regarding my refund because they never issued the refund! The same female manager keeps saying the same thing, that she issued the refund and that I should just wait for it. Well that refund was issued 16 days ago and I still do not have my money back! There is no way she actually issued the refund because I would have had it back already. I have contacted corporate multiple times and have gotten the same email (that we appreciate you contacting us about this issue and we have forwarded your information to the Pizza Hut store. They will contact you shortly.)

    • Initial Complaint

      Date:05/22/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      I want to hear from the franchise owner personally and discuss the matter either by phone or email.  Im not satisfied with a canned response.  The text of this response is identical to the one given to another complaint for this location that I viewed on the BBB website.  I need to know this issue is being taken more seriously and being addressed more thoroughly than copying  and pasting a premade response to any complaint.



      Regards,

      ***************************

      s finishing up closing when I got there. This proves he ignored my call because he started closing at least a half hour before official closing time so he could make his own food yet refuse to take my order. Refused to give his name and only identified himself as the **. This leads me to believe that he had no intention of any disciplinary action against **** and I suspect from the **s poor attitude that he deliberately kept me on hold to avoid letting me use the credit I had. Seems he felt he deserved dinner but being rude to a me and refusing to make my dinner was acceptable behavior. Twice within a few days employees were very rude and once I use up the credit Im seriously considering never getting pizza from this location (***********************************) ever again. The ** here and the employee **** (only 1 **** at this location) are very rude, close before posted hours, and are generally unprofessional in their attitudes. Ive never had such an awful experience before.

      Business Response

      Date: 05/23/2024

      We apologize for the inconvenience this caused the customer, we have addressed this issue with local management to make sure this matter doesn't not happen again. we are committed in providing the best possible experience to our customers. 

    • Initial Complaint

      Date:12/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/27/2023 I called Pizza Hut at ************ for a location at **************************************. This phone number connects the customer to a call center located out of ******, **. Placed order for a pick up. Ordered a pan style medium pizza with cheese, sausage, onions and mushrooms. I picked up the order and when I went home to eat it, I discovered there were no onions on the pizza. I tried calling back the business at ************ and I discovered the order takers are located out of a call center. They then tried to transfer me to the store in *********, **, however, the phone just continuously rang and then after a while the phone just disconnected. I tried calling ************ an additional 3 more times however, got the same call center and they could not connect me thru to the actual store located in *********, **. I then went back to the store, I tried to explain to the worker about the call center situation and explained that my order was incorrect. He then explained that they did not have onions in their store. So my question was -- well why did you charge me for the additional topping if you didn't have the product and asked for a refund. He said I would need to call corporate he was not giving me a refund. When I was leaving the store, he then laughed because I was leaving with the pizza and said well you want a refund and the pizza too. He was not giving me a refund so why would I leave him the product when I already paid for it. My complaint is, I don't believe a company can charge you for a product that they do not have. The worker admitted that they did not have one of the toppings that I order, so I feel I should not have been charged for this item. And he would not give me a refund. Imagine if they sold 50 pizzas this particular night and charged each customer for a topping that they didn't have; what a nice profit that would be for Pizza Hut.

      Business Response

      Date: 01/08/2024

      We regret the experience you had at the Pizza Hut location. We always strive to provide the best customer experience but unfortunately at time execution is not perfect. We have addressed with local management, and we appreciate bringing that to our attention. 

       

       

    Pizza Hut is NOT a BBB Accredited Business.

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