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Business Profile

Beveled Glass

BGS Glass Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************
    e deck to water, nor are there any children living here. There has been absolutely no in/out traffic that would have soiled the rug. The soil isl entirely due to the installer and nothing else, and BGS Glass should pay the full cost to have the rug cleaned.

    Business Response

    Date: 07/19/2024

    We have been in contact with the customer since the original install complaint so this action confuses me. The tech that installed the customers product was wearing attire that was superficially dirty looking, it had a lot of dried silicone/caulk on the outside that made the attire look dirty. If a rug was in front of a patio door after a year or so one would think that it would take on some wear appearance and that is why we asked to split the cleaning bill. We have done some looking into having the rug cleaned ourselves and found a Martinizing place in ****** that will pick up and drop off the rug after dry cleaning. We will set up this appointment (with customers approval) and have the Martinizing place take care of cleaning the rug. We will pay the entire cost to have the rug cleaned.  

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