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Business Profile

Chimneys

Missions Chimney

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chimneys.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Mission Chimney to flash my chimney. ***** (owner) subcontracted this out. Immediately, the flashing began leaking into my home because it was improperly installed. His contractor drilled screws directly through the flashing, through my shingles, and into my home. This installation required me to have this flashing removed, ******* repaired and shingles replaced, and a new flashing installed by another company. I reached out to ***** many times since this happened and he keeps stringing me along. I even worked out a deal where he could do some brick work on my home and repair my ceiling to remedy the situation. He promised me that he would take care of it this past April and it is still not done.

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 6, I contacted ****************** for services related to chimney repair. ****************** came to our property on February 7 and inspected our chimneys to provide us an estimate for services. On February 22, ***************** emailed an estimate of $4,950. This estimate indicated a start date of April. On March 07, I requested a specific start time from ****************** who responded with mid to late April. On April 13, I again reached out to ****************** for a start date. At that time, ****************** indicated another week and a half before he could begin. On May 14, I again reached out to ****************** and he indicated two more weeks for a start date. On May 28, I again reached out to ****************** for updates. On June 14, ****************** responded indicating he would begin work on June 15. ****************** requested a down payment of $2,000 (instead of the agreed upon $1,500). ****************** indicated that once the check cleared, he would begin work (June 16). On the 16th, ****************** arrived and made another assessment of the chimneys but did not begin work. After leaving, ***************** texted that he would begin work Monday, June 19. On June 19, when ****************** didn't arrive, I texted again and ****************** indicated he would begin work on June 20. On June 20, ****************** again informed me that due to car troubles, he would not be able to begin work until Friday the 23rd. On the 28th, no work had begun. I reached out to ****************** to request a refund of our deposit if work did not begin by Friday, June 30. I did not receive a response until Friday at which time ****************** called and guaranteed he would begin on Monday, July 3, and promised to provide a written statement indicating this start date. By Monday, July 3, ****************** had not sent a statement and never begin work. On July 3, I emailed/called/texted ****************** indicating that if a refund was not provided by July 7, I would be making a formal complaint to the ********** of ******** Protection and the BBB.

Missions Chimney is NOT a BBB Accredited Business.

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