Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed with ******************** and ******************** in April 2021 to develop a small subdivision. From the beginning the project was poorly managed, experienced staff turn over, required constant follow up on our end, and things were almost never done correctly the first time resulting in delays and extra money. I have 100+ emails attempting to follow up with them throughout the duration of this project. Both engineers we were working with are no longer there. We have been forced to work with ********, the owner, a very unreasonable/unprofessional man that is refusing to finish the work unless we sign this agreement:Your threat to *** cannot be part of any communication or discussion.You must be cordial and courteous to our employees, no cursing etc.You will not defame or *** ******************** & ******************** or insult any of its employees.You pay our invoices for work completed, on time, since you have been late on your invoices, we cannot extend credit to you any further and all payment must be paid in advance.You will pay for our time beyond the original contract Ifn the event you engage us in any unnecessary emails, consultations, meetings. etc.Your direct contact for all future work will be myself.*******, cannot be part of any direct communication with me or any of ********************'s employees.Unless we agree not to pur*** legal action against them for the money they have cost us they will not finish the project.In August of 2022 our grading company reached out to let them know that grades werent matching and we needed to address a stormwater drainage is***. ******************** told them to continue as shown on their plan and not address the is***. At inspection the town/county took an is*** with the area the grading company attempted to mitigate. We had to pay $2500 to re-mobilize the grading equipment to complete the work that couldve been done last year.We paid $1600 towards the as-built that is not complete. ******************** refuses to provide us with the work in progress and they will not refund our money.

  Customer Answer

  Date: 05/26/2023

  The business provided a service. We hired them to be our engineers. 

  Business Response

  Date: 06/22/2023

  Thank you for your recent email concerning the complaint of ************************* and **************************
  Please be advised that ********* & ********, LLP has been retained to represent Jahnke &
  Jahnke Associates, LLC, in this matter.
  With all due respect, the Better Business Bureau does not have jurisdiction over the dispute
  involving the licensed engineering and surveying firm of Jahnke & Jahnke Associates, LLC. We
  do not waive our position on this issue. We object to any decisions made by the Better Business
  Bureau in this matter because of this lack of jurisdiction. The matter brought by the Smiths is a
  civil dispute between two businesses.
  The Smiths want the Better Business Bureau to believe they are ordinary citizens. However,
  they are a business. The work of Jahnke & Jahnke Associates, LLC was for the development of
  *****************s Subdivision. The development was being done by ***** Subdivisions, LLC.
  See a copy of the plat of the ***************** prepared for:
  ***** Subdivision, LLC
  c/o ******* and **************************
  
  For the record, Jahnke & Jahnke exercised ordinary care in performing its duties as engineers
  and surveyors under its contract with ******* and ************************* operating as ***** Subdivision,
  LLC. Jahnke & Jahnke did not fail in its contractual responsibilities. There is no expert
  testimony against Jahnke & Jahnke, Associates LLC. Jahnke & Jahnke met the standard of care
  in carrying out its duties for the ***** Subdivision, LLC project.
  
  For your information, the Smiths have been late in paying for many of Jahnke & Jahnkes bills
  and have made a chargeback against the credit card company for payments made on Jahnke &
  Jahnkes bill.
  ******* and ************************* (***** Subdivision, LLC) contracted with ********** Grading to
  perform the grading work. Jahnke & Jahnke was not involved in that contract.
  Please advise if you have any additional questions.
  
  Very truly yours,
  ********* & ********, LLP

  Customer Answer

  Date: 06/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Jahnke & Jahnke is holding our project hostage. They refuse to complete the work unless we sign a ridiculous (additional) contract with them, and they refuse to provide us with the completed work we have already paid for. We had to hire another firm to re-do the job and we want our money back. If they cannot agree to a reasonable settlement then we will be forced to pursue legal action. 
  

  All of our contracts with them have been in our personal names. Bills were only late when we had billing questions that went unanswered. There were multiple billing errors throughout this project so we had to go over everything with a fine tooth comb, always. Im not sure how any of that is even relevant, but it tracks with how this company conducts themselves. Wildly unprofessional and *****. 
  
  Regards,
  
  **** & *************************

  Business Response

  Date: 06/29/2023

  see attached

  Again, we assert that the Better Business Bureau does not have jurisdiction over this claim. The
  contract for the work on ***** Subdivision LLC and Jahnke & Jahnke Associates, LLC is
  between two businesses. ***** Subdivision, LLC, is a business corporation, not a consumer.
  This is a construction related dispute between a developer and a licensed professional
  engineering and surveying company. We are suggesting that the proper venue is the *********
  Court System, which would include mediation or a civil lawsuit, not the Better Business Bureau.
  Disputes between such companies are often decided by mediation. Mediation is governed by
  ********* Statutes. This is a highly complex land development project involving the developer,
  ***** Subdivision, LLC, the licensed professional engineer and surveyor, and a grading
  contractor. This is not simply a dispute between a consumer and a business. The facts are too
  complex to be decided by the Better Business Bureau. The phone calls received by Jahnke &
  Jahnke from ***** Subdivision have been too acrimonious. The parties have exhausted their
  efforts at resolving this matter. Mediation is the simplest and least expensive method as well as
  the government approved manner in which to resolve a dispute like this. To that end, I left you a
  telephone message yesterday as well as a written response regarding your mediation services.
  Please note that to date ***** Subdivision LLC has not produced any expert evidence to show
  negligence/malpractice on the part of Jahnke & Jahnke
  Perhaps I was not clear, but my email of 06/27/23 was sent in order to move forward. The email
  indicated that I wanted to talk to you about the mediation services that the Better Business
  Bureau offers. As of this time, you have not called me in response to what was raised in my
  email or my request for information about your mediation service. Please contact me so we can
  set up a mediation.
  
  Very truly yours,
  ********* & ********, LLP
  
  ********************************
  
  WWS/mmd
  c: *********************** (Via Electronic Mail Only)

  Customer Answer

  Date: 06/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This is the first time formal mediation has been offered or suggested. All we have ever been told by ******** is that no refunds will be given and he will continue to hold our project hostage unless we sign his ridiculous contract. We are open to formal mediation. 
  
  Regards,
  
  **** & *************************

  Business Response

  Date: 07/06/2023

  Via Electronic Mail Only
  *************************
  Better Business Bureau
  *******************************************************
  Re: Complaint ID ********
  Our Client: ***********************
  Our File No. 20884
  
  Dear ********************,
  Thank you for your email of June 29, 2023. It is our understanding that **** and *************************
  d/b/a ***** Subdivision LLC have agreed to mediation according to your email. Again, Jahnke
  & Jahnke Assoc., LLC are not members of BBB and object to its handling of this matter.
  However, Jahnke & Jahnke Assoc., LLC will go to mediation with the Smiths and their
  company.
  By telephone you indicated to me that BBB will not furnish a mediator. Based on your letter of
  June 29, 2023 and our phone conversation I will look for an experienced mediator. I will also try
  to contact the Smiths and indicate that if they have a mediator, I will be open to one who is
  qualified.
  It is our further understanding that the BBB will no longer be involved.
  Thank you for your attention to this matter.
  
  Very truly yours,
  **********************************************
  
  ********************************
  
  WWS/tas
  c: *********************** (Via Electronic Mail Only)

  Customer Answer

  Date: 07/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We still have yet to hear from Jahnke & Jahnke or their attorney regarding mediation. 
  
  Regards,
  
  **** & *************************