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Business Profile

Lawn Maintenance

All Green Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

This profile includes complaints for All Green Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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All Green Corporation has 4 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired All Green lawn care to treat my lawn on 10 2 2023. The cost was ***** which I paid in full on that date to the employee ***** who did the work.after waiting for three weeks for the check to clear my bank, I called them. They said the check mustve been lost to re-issue them another check.I did re-issue them a payment check for the same amount. Surprisingly now both checks have cleared my bank. After several attempts, I finally did get to speak to somebody his name was ****. He said they would take care of the problem and issue a check back to me for *****.That was approximately three weeks ago, have called several times since to no avail.Any assistance in resolving, this would be greatly appreciated.chk.numbers **** 10/02/23 **** 10/25/23,I am asking for a refund of ***** ***********************

      Business Response

      Date: 12/07/2023

      See attached document. 

    • Initial Complaint

      Date:01/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a satisfied customer of All ******************** for several years trusting enough to pre pay for Spring and Fall treatments for 2022. The Spring treatment was performed 8/1/2022. (Statement downloaded.) I asked when the Fall treatment was scheduled and nothing was scheduled. As it was getting late for a treatment, I started calling. I called ********************, ********, Associate Nitro Green Country, **********, **. First call I actually had a person answer and I expressed my concern. I began calling weekly in the month of Dec. I called daily for a couple weeks getting the same recorded message over and over and at all locations. I even left a message suggesting they change the message which they eventually did. I said I would rather get a refund and not have to file a complaint. No response. This is poor customer relations and poor business. I hope BBB can get results. The amount owed me is $73.16.Thank you,***********************

      Business Response

      Date: 01/11/2023

      ************************* is no longer working for All Green Corp. and I will forward this complaint on to our corporate office.

      Business Response

      Date: 01/11/2023

      We received the complaint and are sending out a refund check today to
      ************************

    • Initial Complaint

      Date:11/16/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 27, 2021 we sent a $396.90 check to All Green at ******************** to prepay for (6) lawn service visits for the 2022 season. I called the company in May because we had not yet had our first visit. On 5-19-22 we were informed by the lawn service tech that he (***********************) and his nephew (*****) would be providing service because the other techs in our area had quite. We received our next service on 8-31-22. I called the company *************) on October 26, 27 and 30 to report the lapse in service calls. Each time i was greeted by a recorded message and directed to leave a message. Each time I stated that we were not receiving service and left them with our contact information and customer number **********. The calls were never returned.On October 31, i sent an email to ***************************************** to tell the company that we had only received two of the six lawn service visits that we had paid for and asking for a refund of $323.03. We have had no communication from All Green regarding this matter.

      Business Response

      Date: 11/29/2022

      Mr. & ******************* were issued a refund for $388.88 on November 18th, 2022. The check cleared our account on November 25th, 2022.

       

      Respectfully,

       

      All Green Corporation

      Customer Answer

      Date: 12/01/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    • Initial Complaint

      Date:10/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I prepaid for six ;awn care treatments(approx $360) and only received 2. After several attempts to reach the office ************ and leaving messages I spoke to a ******** who told me their worker in this area(****) quit and they were unable to find a replacement. She offered to reimburse me for the missed treatments ($309).U agreed to this and was told I would receive a check within a couple oof weeks. This was the end of August. I have yet to receive a check. I spoke with ******** in mid Sept and was told she would pass it on to the corporate office. I asked for a call **** to tell me when I could expect the check but to this date I have received no call from anyone at All Green despite several phone calls and messages left.

      Business Response

      Date: 11/09/2022

      My name is *************************, I am the A/P Coordinator with All Green
      Corporation. I am reaching out to you regarding a complaint placed by:

      ******************
      N9564 *************.
      ********, ** 54915

      We have issued a check in the amount of $329.20 of which Mr.
      Britengross has already received and cashed. It is our hope that this
      satisfies the above complaint.

      If you have any further questions or concerns, please do not hesitate
      to contact me via email or phone. My direct line is **************.

      Very Respectfully,

    • Initial Complaint

      Date:10/20/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wrote out a check and sent a pre-payment of $821.84 for lawn service on 2/20/2022. I have had All Green lawn service for quite a few years, and finally decided to save a few dollars by pre-payment. In early June, two unfamiliar guys did the early spring service. Well, they were here, but not sure what they actually did. The crabgrass and dandelions were already sprouted. In late July, I called the All Green phone number and talked to a lady named *********. I told ******************** hadn't seen or been called by All Green for further service (4 treatments per lawn growth season). ********* (********) said I would be issued a refund for $616.38. A month later, I called again and got voicemail. Left a message. Nothing. Called the ** number again today and left another voicemail. Then I called the corporate office in ******, IN. "Mailbox is full", when I tried to leave a message. Now, I see on this BBB website that the All Green has apparently gone out of business.

      Business Response

      Date: 11/11/2022

      Customer got the refund check and it looks like they cashed it

       

       

      ********

       

    All Green Corporation is NOT a BBB Accredited Business.

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