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Business Profile

Medical Lab and Testing

Lice Clinics of America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/26/24, I called Lice Clinics of America to make a lice check appointment for my daughter, for whom I have a monthly membership for. The membership includes 2 lice checks free of charge every month, no deposit necessary. The women told me they are now making everyone pay $10 for the reservation and I would have it refunded when I arrive at the appoint. When I took my daughter in on 4/27/24, the employee stated that I should not have been charged since I have a monthly membership, and that she had tried to contact her boss as he was the only one who could do a refund, but he didn't answer. She said he would refund it. After a week went by and no refund had been made, I contacted the clinic again, and the receptionist said that no one at the company could help me, only the owner, *****************************, but there is not way for me to reach him. She would send him a message. While I was on the phone with her, I also asked to cancel my monthly membership. She said she can't do that, only the owner can. Five business days later, I haven't heard from the owner, I have not received a refund, and now the company has taken another $8.95 from me for the monthly membership I tried to cancel prior to the renewal. No one has contacted me by phone, or email.

    Business Response

    Date: 06/05/2024

    Thank you for reaching out.  We did receive a request from ************************* to refund the payment she was charged for her monthly membership in the month of May.  That was processed for $8.95 on May 16, 2024 on the card she placed on file.  There was a misunderstanding that she also wanted a refund for her deposit of $10. That remained on her account with ******************** as a credit.  Today, we have processed a refund for that charge.  Copies of both refunds are attached.  Thank you for your assistance clearing up this matter.

Lice Clinics of America is NOT a BBB Accredited Business.

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