Complaints

This profile includes complaints for United Regions Van Lines LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Regions Van Lines LLC

  1515 Ellis St Waukesha, WI 53186-5633

• 

  United Regions Van Lines LLC

  11414 W Park Pl Ste 202 Milwaukee, WI 53224-3500

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired United regions van lines to move our belongings from ******* ****** to Lafayette Georgia. We were told by the sales representative that delivery usually happens within 10 days. So we contracted with them. They picked up our furniture and stuff on July 13th 2022. We were given a estimated first delivery date of July 17th. Well that didnt happen. We called them and was told they have 0 to 17 days to deliver our belongings. We call several times to get a update. On July 29th we were told our scheduled delivery would be August 2nd. We called on August 3rd to find out what happened? We were told we are not on the schedule for delivery and that have 0 to 17 days to get us our stuff. Called back on August 5th. We are now back on for delivery but they are waiting on a truck. Someone would call us. Called back on August 8 for a update date. Was told a warehouse man was sick and still waiting on a truck. And the have 30 days to deliver out stuff. Its now been ************************************************************* when we will get it. As of today they cant tell us anything but its on the schedule and waiting on a truck. We told them we are elderly and have been sleeping on a air mattress on the floor for almost a month. We bought 2 lawn chairs to sit in because we have no furniture. They didnt seem to care! I we have been told one excuse after another. People sick, waiting on a truck, truck broke down. And they just dont know when the delivery will be or even where our stuff is. They say call and leave a message and the will cal back. That is a lie. They have never returned any of our calls. If we knew this company was like this, we would have never hired them. One one should have to put up with all this aggravation. All we wanted was to have our belongings moved and delivered in a reasonable amount of time. If we knew we were going to be treated like this taken advantage of and lied to by everyone in this company. We would have never hired them.

  Business Response

  Date: 08/18/2022

  To whom it may concern,

   

  We sincerely apologize for the situation. Delivery is scheduled for August ***** and dispatch department will contact the customer within 24 hours of delivery.

   

  Sincerely,

  United Regions Van Lines

  Customer Answer

  Date: 08/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** & ***********************
  

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8.5.2022 we were in our truck driving. We called United Regions Van Lines, *************) and spoke with employee '*******' to cancel our house moving. ******* instructed me to email my request for cancellation to *********************************** I did as she instructed! Then on 8.8.2022, I received a text from *********** telling me to send my cancellation request to; ********************************** I sent that cancellation request back right after that text, as it sent me a link to do so. On 8.8.2022, I receive a call from the moving Co. office saying that they were not going to refund my $1,410.00, because they claim the cancellation rules were not followed properly! I then asked to speak to a manager. The manager, **** spoke with me and stated that they were not going to refund my $1,410.00. She claims it was because I did not follow their procedure properly. Their contract clearly states that the company is to be notified in writing of your intent to cancel, which I did as stated above. The contract then goes on to explain that we are to finalize the cancellation request at their cancel email address. NO where in their cancellation policy does it specifically state that we have to notify them at a particular email address. Then the contract continues to say that we are to finalize the cancellation at their cancellation email address.We notified them clearly in the proper time frame. In fact, they never notified me of the actual date of service for our move.We have time stamped emails and text to collaborate these facts.

  Business Response

  Date: 08/18/2022

  To whom it may concern,

   

  Customer states that:

  "NO where in their cancellation policy does it specifically state that we have to notify them at a particular email address. Then the contract continues to say that we are to finalize the cancellation at their cancellation email address. We notified them clearly in the proper time frame. In fact, they never notified me of the actual date of service for our move. We have time stamped emails and text to collaborate these facts." 

  Please see attached cancelation policy INITIALED by the customer, which says "For scheduling and routing purposes my deposit/fee is not refundable, unless I notify the Company in writing by sending an email to ********************************* of my intent to cancel the estimate...". It does not get clearer then that.

   

  Sincerely,

  United Regions Van Lines
  

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of May 2022 we were faced with a moving situation. Somehow luck did not shine in our favor and we were connected through an unfortunate ****** search with United Regions Van Lines. Dont be confused by their shiny reviews written by bots/employees. The scam is simple: woo you with a professional sounding name built off one of the good guys **************************************************** talk a good game, pick up your stuff, have the truck break down, take it to a warehouse, open your boxes and do whatever they want with your stuffWe are victims of this company and their scare tactics. We are still waiting on complete delivery of our goods. We had a partial delivery on July 4th with ZERO contact from the company regarding this shipment or the remaining shipment for over 6 days. We also got another partial shipment on July 30th. We were told our delivery would take a day and a half. Our goods were picked up mid June and we STILL havent seen all of our things (as if 8/5). We were told our latest shipment was picked up in TEXAS (for a move from IN to GA). We also got a call from strangers in FL saying they had some of our boxes. We have a section in our garage of things that were delivered and do not belong to us.We would have gladly paid up front, but their shady payment practices did not allow it. Zelle or money orders only In 2020?!2000 characters cannot do justice for all the h*** that United Regions Van Lines has put us through. It started out all well and good, the first person we spoke with assured us this was not a contract moving company and they handle everything in house and that he would be with us from start to finish. Lies. Weve never heard from that man again - and that was the end of May, when we made our first payment, and it is now almost July and we still do not have all of our things. The company is IMPOSSIBLE to get through to via email. You will get a one sentence response for every 4-9 DAYS of emailing them, if youre lucky!

  Business Response

  Date: 08/29/2022

  To whom it may concern,

   

  We not really sure what customer referring to. 

  Delivery was done. All items delivered.

   

  Sincerely,

  United Regions Van Lines.

   

   

• Initial Complaint

  Date:08/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Work Order # is MW6170539 United Regions Van Lines. This company uses strong arm tactics for payments, signing contracts, failing to amend existing contracts, drivers change contracts, with very poor communication between sales, QA, and customer support and most importantly with the customer. Signing of Contract I signed a first contract for $10081.76 with a promo code of $500 with ***********************, on April 22, 2022, and paid of $2663.00.On June 8, 2022, did a verbal inventory of my boxes and furniture with **** of QA. They DO NOT have an assessor come to your house to see the items being shipped. Contract was redone and new amount of $11869.24 and paid another $785 included the promo code of $500. My pickup dates were June *****. *****, pickup driver arrives in *******, until 5:00 pm. He wont load my things in the truck until I sign a new contract bc size of my furniture may not fit in his truck; he removed gas credit, added packing materials of $600, (making me put packed boxes into wardrobe boxes), charged me $300 for a large armoire I had already been cleared w/ in 1st contract. The total amount jumps to $18,1164.75 Drivers leaves June 14, I pay $8710.00. July 6, ***** been fired. July 12 ***** from billing says she will remove $250 from packing fee and $1050 of storage. No amended contract came to me. July 17, delivery driver sends me a text I owe $4765.00. ***** is fired. ******, customer service says they cant remove any fees and blames me for signing the contract, I never received a new contract. Furniture arrives w/ 3 broken tables, umbrella stand, armoire corner and living room table with missing hardware. July 19 the drivers deliver my things, I paid the drivers $4765.00. I want to recover $500 gas credit, $500 promo code, $650 packing fees, $300 for armoire. I want the BBB to investigate the company practices and have me receive an adjustment to my bill and repair of my furniture, they are doing this to others.

  Business Response

  Date: 08/18/2022

  
  My Work Order # is MW6170539 United Regions Van Lines.
  Correct.

  
  This company uses strong arm tactics for payments, signing contracts, failing to amend existing contracts,drivers change contracts, with very poor communication between sales, QA, and customer support and most importantly with the customer.
  We were wondering how did we strong armed the customer?
  Failing to amend the contract? Who does that?
  drivers change contracts so do we amend the contract or we dont?
  We apologize if customer felt that way.

  
  Signing of Contract I signed a first contract for $10081.76 with a promo code of $500 with ***********************, on April 22, 2022, and paid of $2663.00. On June 8, 2022, did a verbal inventory of my boxes and furniture with **** of QA. They DO NOT have an assessor come to your house to see the items being shipped. Contract was redone and new amount of $11869.24 and paid another $785 included the promo code of $500.
  Correct.

  
  My pickup dates were June *****. *****, pickup driver arrives in *******, until 5:00 pm. He wont load my things in the truck until I sign a new contract bc size of my furniture may not fit in his truck; he removed gas credit, added packing materials of $600,(making me put packed boxes into wardrobe boxes), charged me $300 for a large armoire I had already been cleared w/ in 1st contract.
  The total amount jumps to $18,1164.75 Drivers leaves June 14, I pay $****.00. July 6, ***** been fired.July 12 ***** from billing says she will remove $250 from packing fee and $1050 of storage. No amended contract came to me. July 17, delivery driver sends me a text I owe $4765.00. ***** is fired. ******, customer service says they cant remove any fees and blames me for signing the contract, I never received a new contract. Furniture arrives w/ 3 broken tables, umbrella stand, armoire corner and living room table with missing hardware. July 19 the drivers deliver my things, I paid the drivers $4765.00. I want to recover $500 gas credit, $500 promo code, $650 packing fees, $300 for armoire. I want the BBB to investigate the company practices and have me receive an adjustment to my bill and repair of my furniture, they are doing this to others.
  There is a lot of confusion with the numbers. So lets take it step by step.
  From that attached Bill of lading you can see that Promo 500 is on the contract.
  $600 packing fee is not recoverable, because its a charge for packing materials that were used on pack customer fragile items.
  $300 Armoire charge was charged only ones.
  Also, if you do the math, customer received $1041.75 in additional discount. Total ********* **** deposit **** pickup payment = balance should be *******. As you can see from the complaint, customer paid $4765, which is $$1041.75 less.
  

  Sincerely,
  United Regions Van Lines.
  
  
  
  -

  Customer Answer

  Date: 08/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

   My explanation why we are strong armed:  
  I was later called on June 8, 2022, by ************, to go over the items in my house.  United Regions Van Lines (URVL), DO NOT have an assessor come to your house to see the items being shipped.  I asked her if we can do facetime so she can get a better picture of my items, and she replied we are not allowed to do FT or anything else.  Therefore, they do not have an accurate picture of size of my furniture, only the description.  I provided them with an inventory list of some of my items, which they gladly accepted.
  
  ***** the driver immediately starts threatening me that he cant load my things in the truck until I sign another contract with him because the size of my furniture may not fit in his truck.  I told him that this is a problem on their end as I had provided what they needed, and they did not have an assessor come out to look at the size of my furniture. The amount jumps tremendously to $18,1164.75, added fees of packing materials of $600, (making me put packed boxes into wardrobe boxes), charged me $300 for a large armoire that I had already been cleared when I signed the first contract with ***********************, who then gets fired.  I had originally was going to store my things with them in their facility in ********.  In my first contract it was $608/mo. It jumped to $1050/mo. with ***** the driver.  At this point I wanted to cancel my whole contract, I called and text *********************** and ****, and customer service as those were the ONLY contacts I had.  Only *****, answered briefly, then stopped answering my phone calls and texts. I was left to deal with driver who was rude, threatening to walk out, blamed me later for not having workers come and help. My partner was shocked to see his behavior toward us.  ***** the driver said ONLY he had the authority to make these changes on the contract, that ***** and **** know nothing.  I better decide to sign this contract, or he leaves.  ************ does not have a process in place for customers to call in the event of a problem if it is after 5:00 p.m. I asked ***** the driver if I cancelled would I get my money he said, I dont know you need to call the office.  I told him I couldnt get a hold of anyone.  I was completely left, in my opinion, forced to sign the amended contract because I was afraid, they would not return the $3448.00 I had already paid them. The driver said he needed a check of $8710.00 to start the job on June 13. ***** packed until 10 or 11 pm with lots of anger, rudeness, and hostility towards us., He said he would come tomorrow June 14, at 7:00 a.m.  a.m. and he says At 2:34 pm I ask for ETA and he sends me a map.  He again arrives late in the afternoon after 3:00 p.m.  When he steps in my house, I ask him what happened he literally growls back what do you mean.  I answer you said you would be here at 7:00 a.m. He yells, I am waiting for workers. One worker arrives to help him. I told *****, that I would no longer be storing my things with them in ******** as its too expensive, and I also sent an email *********************** with the address of my new storage facility in ********. I wanted the contract amended. He said that would happen as he sent the information over to them. Them I assumed was ****. He did not say.  ***** also said he would speak with his supervisor about the rudeness and unprofessional behavior. I never heard back from *********************** and never received an amended contract with the removal of storage of their facility when my things arrived in ********. Contract was only amended when it was to their benefit.  I requested to speak to the owner and ****** from customer support says we cant have his name or phone number. Customers are not allowed to speak with him. When I say the customer is strong armed, I mean the customer is forced to amend the contract and pay more because there is no other recourse to get assistance from anyone in office. There is no process or procedure between Sales, QA, and Customer Support.  I have moved interstate 5 time, 3 times with Mayflower and they were a professional well-run company. I did not use them because they did not pickup furniture in *******, ******.

  Charging amounts of $600.00.  Why did the driver ***** force me to put packed boxes into wardrobes? On July 6, I make 2 phone calls at 2:12 and 2:04. I find out ***** has been fired. I have no follow-up unless I call.  *****, from billing,  calls me on July 12 at 11:48, and I explain what has happened with the increase of additional packing materials and storage cost.  I tell her I need a new contract with changes to reduce these additional costs.  She says she would remove the $1050 of storage because I am not using their storage facility in ******** and would reduce $250 from the $600 packing fee. I waited for an amended contract, and none came.  I was called by ******* in **************** that my things would be loaded on to the truck on July 15. I call customer service because my phone calls are not returned and get ****** and she says ***** from billing,  has been fired, she does not have the authority to modify the contract, but ***** can change the contract.  Business practice is erratic and disorganized.

  In my first contract signed with ***********************, he said my large armoire would not be charged that I was good.  ***** the driver added the $300 to the contract.  He makes changes as he sees fit, but others in sales, billing, QA have no authority to amend contracts discussed with the customer? Amendments are made when it benefits the company ONLY. 

   

   

   

  
  Regards,
  
  *******************************

  Business Response

  Date: 09/12/2022

  I was later called on June 8, 2022, by ************, to go over the items in my house.  United Regions Van Lines (URVL), DO NOT have an assessor come to your house to see the items being shipped.  I asked her if we can do facetime so she can get a better picture of my items, and she replied we are not allowed to do FT or anything else.  Therefore, they do not have an accurate picture of size of my furniture, only the description.  I provided them with an inventory list of some of my items, which they gladly accepted.
  

  With all due respect, if that condition was not met by our company, why would one continue dealing with us? We were upfront and stated that we do not have requested service. Why customer decided to proceed then and now its in the complaint? Not fare.
  

  ***** the driver immediately starts threatening me that he cant load my things in the truck until I sign another contract with him because the size of my furniture may not fit in his truck.  I told him that this is a problem on their end as I had provided what they needed, and they did not have an assessor come out to look at the size of my furniture. The amount jumps tremendously to $18,1164.75, added fees of packing materials of $600, (making me put packed boxes into wardrobe boxes),charged me $300 for a large armoire that I had already been cleared when I signed the first contract with ***********************, who then gets fired.  I had originally was going to store my things with them in their facility in ********.  In my first contract it was $608/mo. It jumped to $1050/mo.with ***** the driver.  At this point I wanted to cancel my whole contract, I called and text *********************** and ****, and customer service as those were the ONLY contacts I had.  Only *****, answered briefly, then stopped answering my phone calls and texts. I was left to deal with driver who was rude, threatening to walk out, blamed me later for not having workers come and help. My partner was shocked to see his behavior toward us.  ***** the driver said ONLY he had the authority to make these changes on the contract,that ***** and **** know nothing.  I better decide to sign this contract, or he leaves.  ************ does not have a process in place for customers to call in the event of a problem if it is after 5:00 p.m. I asked ***** the driver if I cancelled would I get my money he said, I dont knowyou need to call the office.  I told him I couldnt get a hold of anyone.  I was completely left, in my opinion, forced to sign the amended contract because I was afraid, they would not return the $3448.00 I had already paid them. The driver said he needed a check of $8710.00 to start the job on June 13. ***** packed until 10 or 11 pm with lots of anger, rudeness, and hostility towards us., He said he would come tomorrow June 14, at 7:00 a.m.  a.m. and he says At 2:34 pm I ask for ETA and he sends me a map.  He again arrives late in the afternoon after 3:00 p.m.  When he steps in my house, I ask him what happened he literally growls back what do you mean.  I answer you said you would be here at 7:00 a.m. He yells, I am waiting for workers. One worker arrives to help him. I told *****, that I would no longer be storing my things with them in ******** as its too expensive, and I also sent an email *********************** with the address of my new storage facility in ********. I wanted the contract amended. He said that would happen as he sent the information over to them. Them I assumed was ****. He did not say.  ***** also said he would speak with his supervisor about the rudeness and unprofessional behavior. I never heard back from *********************** and never received an amended contract with the removal of storage of their facility when my things arrived in ********. Contract was only amended when it was to their benefit.  I requested to speak to the owner and ****** from customer support says we cant have his name or phone number. Customers are not allowed to speak with him. When I say the customer is strong armed, I mean the customer is forced to amend the contract and pay more because there is no other recourse to get assistance from anyone in office. There is no process or procedure between Sales, QA, and Customer Support.  I have moved interstate 5 time,3 times with Mayflower and they were a professional well-run company. I did not use them because they did not pickup furniture in *******, ******.
  Charging amounts of $600.00.  Why did the driver ***** force me to put packed boxes into wardrobes? On July 6, I make 2 phone calls at 2:12 and 2:04. I find out ***** has been fired. I have no follow-up unless I call.  *****, from billing,  calls me on July 12 at 11:48, and I explain what has happened with the increase of additional packing materials and storage cost.  I tell her I need a new contract with changes to reduce these additional costs.  She says she would remove the $1050 of storage because I am not using their storage facility in ******** and would reduce $250 from the $600 packing fee. I waited for an amended contract, and none came.  I was called by ******* in **************** that my things would be loaded on to the truck on July 15. I call customer service because my phone calls are not returned and get ****** and she says ***** from billing,  has been fired,she does not have the authority to modify the contract, but ***** can change the contract.  Business practice is erratic and disorganized. In my first contract signed with ***********************, he said my large armoire would not be charged that I was good.  ***** the driver added the $300 to the contract.  He makes changes as he sees fit, but others in sales, billing,QA have no authority to amend contracts discussed with the customer? Amendments are made when it benefits the company ONLY.
  
  We apologize if customer feels that way. As we explained earlier all charges are correct and according to the volume of the shipment and our tariff.
  
  
  Sincerely,

  United Regions Van Lines
  
  

  
  

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted United Regions Van Lines on 5/13/22 for our move from *******, ** to *******, ** scheduled between June *****th. ******* did a "walk through" by phone asking me to go room to room telling him of all of the large items that wouldn't fit in boxes. Then he estimated additional boxes. He estimated **** cf. (***** lbs). We also ordered full packing services and 1 month of storage (we didn't end up using). I told him of all of our bulky items so he added $450. The binding estimate was $20023.56. I paid a deposit of $4309. When I did a second verbal walk through, **** increased our estimate to $20,000. The movers were to arrive on June 22nd and pack through the 24th. They didn't arrive until the evening of the 24th and told us it was going to cost additional. The ******* was condescending and rude and walked out but we had plane tickets to ******* June 26th so we had no choice but to move with them. They were not finished on 6/26 and took a week to pick up the last item. They damaged our linoleum floor, laminate floor, and put a hole in our wall. They increased cf to **** and raised our price to $31,314 only after complaining multiple times did we receive any discount to $28368. **************** (**** and ***** were horrible and even said the "f" word on the phone). We received no contact from the company. It took over a month to receive our items. They gave us notice on Friday that our items would be arriving Saturday or Sunday. We were unable to get POD storage due to short notice. UR said the truck wouldn't be able to get to our home so they were to charge us an additional $3,500 "shuttle" fee to get things to our house. We raced to get Public Storage to avoid cost and they said they couldn't get the truck in. We ended up at our house. Once we unpacked our things we had many broken items (vases, dressers, chairs, bookshelves, flatscreen television, leather chair, dining room table). We are also missing a Fender guitar, PS5, and a gaming chair, and many mor.

  Business Response

  Date: 08/10/2022

  We contacted United Regions Van Lines on 5/13/22 for our move from *******, ** to *******, ** scheduled between June *****th.
  Correct.
  

  ******* did a "walk through" by phone asking me to go room to room telling him of all of the large items that wouldn't fit in boxes. Then he estimated additional boxes. He estimated **** cf. (***** lbs). We also ordered full packing services and 1 month of storage (we didn't end up using). I told him of all of our bulky items so he added $450. The binding estimate was $20023.56. I paid a deposit of $4309. When I did a second verbal walk through, **** increased our estimate to $20,000.
  We are a little confused here. If the original estimate was for $20,023.56 how can **** increase it to $20,000.
  

  The movers were to arrive on June 22nd and pack through the 24th. They didn't arrive until the evening of the 24th and told us it was going to cost additional.
  Not correct. We were to arrive for the pickup between 22nd and 24th and thats what we did.
  
  The ******* was condescending and rude and walked out but we had plane tickets to ******* June 26th so we had no choice but to move with them.
  We apologize if customer felt this way. We will have a meeting in regard to that.
  

  They were not finished on 6/26 and took a week to pick up the last item. They damaged our linoleum floor,laminate floor, and put a hole in our wall. They increased cf to **** and raised our price to $31,314 only after complaining multiple times did we receive any discount to $28368. **************** (**** and ***** were horrible and even said the "f" word on the phone). We received no contact from the company.
  Customer received $2,946 discount for the inconvenience and damages.
  

  It took over a month to receive our items.
  Originally customer was going into the storage for a month. After we did all the necessary procedures to store the shipment for a month, customer called us 3 days later and requested delivery. Due to the fact that we did not anticipate delivery for that job for another month we did not start working on it till we got the information. Mind that we were in the middle of the peak season, and it required some time to arrange. Shipment was sent with the first available truck.
  
  They gave us notice on Friday that our items would be arriving Saturday or Sunday. We were unable to get POD storage due to short notice. UR said the truck wouldn't be able to get to our home so they were to charge us an additional $3,500 "shuttle"fee to get things to our house. We raced to get Public Storage to avoid cost and they said they couldn't get the truck in. We ended up at our house.
  POD storage nor Public storage were ever in the picture. We had no idea that customers were trying to arrange that until we got to delivery.
  

  Once we unpacked our things we had many broken items (vases, dressers, chairs, bookshelves, flatscreen television, leather chair, dining room table). We are also missing a Fender guitar, PS5, and a gaming chair, and many mor.
  We apologize again. Customer was sent a claim form with instructions how to file it.
  
  Sincerely,
  United Regions Van Lines.