Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live in a condominium managed by Elite Properties inc. The building name is the ************* condo in *********, **. The property management representative for Elite signed a work order illegally in January of 2023 that resulted in payments being made by the ****************** to the contractor, that then caused the reserve funds of the *********************** to become depleted. This in turn forced the ***** of ********** under the guidance of Elite Properties **** to issue a Special Assessment to the Home owners in the Condo. The assessment did not pass with the required 67% vote. The ***** of ********* and Elite Properties implemented the increased dues anyway and called it a temporary general assessment. Both of these acts are illegal according to the by laws governing the ***********************. Article VII section 6 of the By laws describes in detail that a special assessment can be requested any time during the year, however it needs a 67% majority vote in favor to be implemented. Article VII section 5 describes in detail that a general assessment must be accompanied by a yearly budget plan for implementation. Neither of these 2 articles were followed to allow the ***** of ********* and Elite Properties to institute higher association dues. There is no such thing as a Temporary Special Assessment in any of the documentation provided to us as a home owner. Those documents are the Condominium By Laws, Declarations and the Rules and Regulations. We have contacted Elite properties and the ***** of directors multiple times along with many other homeowners to point out these facts about how to follow the procedures and they have both willfully ignored us all. We have continued to pay our monthly dues from the 2023 budget plan on time and our account still says "current". However Elite Properties has now claimed we are delinquent closed the payment portal to us and disclosed our information to a collections attorney without notification that they were doing so.

  Business Response

  Date: 12/22/2023

  It appears from the Owners complaint that he misunderstands Elite Properties Inc.s role with respect to his condominium association,************** (the Association).  Elite Properties serves as the Associations professional property management company.  *************** hires Elite Properties to perform certain management-related services, and as stated in Elites contract and in practice, Elite does not make any decisions on behalf of the Association; rather; Elite takes direction solely from the ****************** of **************** Further, Elite does not sign any work orders or contracts on behalf of the Association without the express consent of the ************** of Directors. Owner clearly has a differing opinion from the ****************** as to what the condominium documents say about how the Association can assess its owners, but that has absolutely nothing to do with Elite Properties and its competency as a property management company. Elite Properties has not claimed [Owner] is delinquent on paying assessmentsthe ************** of Directors makes such determinations and instructs Elite Properties to send owner accounts to collections.  Thank you for considering this response as Owners complaint has everything to do with his disagreement with the ************************** of Directors and truly nothing to do with Elite Properties abilities and performance as a property management company.
  
  Respectfully Submitted
  Elite Properties, Inc.       

• Initial Complaint

  Date:10/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is ***************. I am seeking help as my property management company is being extremely unreasonable, and they are mistreating me. I had a water incident that damaged my unit and my neighbors, and given its incidental nature (nonnegligent case), the condo association document and the association insurance state the following: "In addition, any fixtures, equipment or property within the Residential Units which are to be subject to a mortgage eligible for purchase by FNMA must be covered in the "blanket" or "master" policy required above. Said insurance shall be for the benefit of the Association and the owners of Residential Units...". I have tried numerous times to explain the language or just for them to follow the proper protocol, which is to file a claim to the association's insurance company to determine whether the coverage covers this or not. I am seeking an answer to the very question of whether it is covered or not by the association's insurance company and the property management company is continuously making statements up, and I am frankly exhausted by their misbehavior and misdemeanors. I would like some help in getting these property managers to understand the situation and resolve the matter asap.

  Business Response

  Date: 11/02/2023

   

  This is in response to the complaint that was submitted on October 27, 2023, regarding a water issue.
  
  Owners of Condominiums dont always understand what the role of the property manager is vs. the role of their ***************** of **************** Our signed contract with the ************************ states that we have no legal right to make decisions on behalf of the ****************** of Directors.
  
  This water leak issue began within the unit owners unit.When it was reported to the assigned property manager, the property manager immediately notified the ***************** of Directors of the water issue.  *************************** Insurance agent and the Association attorney were contacted and are involved in this matter due to the circumstances of the event.
  
  Our property manager has absolutely no say in how this water issue is handled and/or what decisions will/are made regarding this water occurrence.
  
  The unit owner has continued to contact our office asking to speak with others in our office so that he can explain what he feels is the correct way for the situation to be handled.  The property manager assigned to this *********************** is unable to answer his concerns which he was advised of.  The unit owner was advised that the water issue needs to be discussed and handled by the ****************************** and/or Associations attorney directly.

   

  Customer Answer

  Date: 11/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  First of all, Elite ******************* continue to state false information. They did not contacted the association's insurance immediately after the incident as it has taken them over three business days to do so based on the information I have obtained from the association's insurance company. Of all the problem the property management has caused including misinforming the location of the main water shut off valve, which such misinformation has caused more damages to the units, their unapologetic attitude and behavior is what is causing more frustration on my end. During the three days it took for them to notify the insurance company, which automatically triggers a claim, the property manager was trying to act as a license insurance adjustor as she was constantly telling me how this water incident is "my fault" when in fact it was outside of anyone's control, meaning an incidental case. I have tried countless times to have a professional communication with the property management company's employees yet all I have received was a constant criticism and blame.They do not have rights to determine the cause of incident nor do have rights to decide what is covered under the association's insurance policy or not. Their such misunderstanding of their rights has caused and is causing further delays resolving this water incident, and I would like them to acknowledge their lack of professionalism and own the fact that they are just intermediary who is suppose to help administer the insurance process, not a decision maker. I kindly request their formal apology and acknowledgement of their behavior causing more problems. I fear without such admission, they will constantly act in bad faith to delay the insurance claim process, causing further problems to our family's lives. Thank you for all your help.
  
  Regards,
  
  *************

  Business Response

  Date: 11/09/2023

   

  We understand how frustrating it can be for owners when damage occurs involving their condominium unit and they find themselves in the middle of having to deal with, at times, multiple insurance companies,contractors, and the ****************** of ********** who makes the decisions regarding the ********************** and how claims are presented to the insurance provider. We are sorry for the owners frustration and sorry that decisions regarding his claim were not made fast enough to meet his expectations. It can be difficult for property managers being the middlemanin communications between owners and the ***** of ********** who consist of multiple individuals with differing schedules, volunteering their time. It is clear from the owners submissions to the BBB that he understands that the property manager does not have the authority to make decisions for the *****.We are sorry that he felt our employees acted in an unprofessional manner. We strive to be professional in all of our dealings with condominium owners and *****s, even in situations like this. It is my understanding that this matter has since been resolved, as the ***** was able to meet and decide to submit the matter to the ********************** provider. Thank you.

  
  

  Customer Answer

  Date: 11/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************