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Business Profile

Restaurant Equipment

The Boelter Companies, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Equipment.

Complaints

This profile includes complaints for The Boelter Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Boelter Companies, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/05/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The price for one of their products is listed online for $169.00. I went to their store to pick of 2. The item is a 5 gallon insulated Cambro drink dispenser. I went to the store and the item rang up at over $200. I drove 80 miles round trip to save on shipping and time delays. The final price after tax was $212.02. They had no explanation why the price was over $40 more than their own online price. I then went online to see what shipping would cost. It came to $203.00. I'm well aware that every other online retailer was cheaper and don't mind paying a bit more but I went here because they had a storefront. I Did not purchase both items because I would have been charge $80 more than their catalog price. I need a lot of things for our food operation but their advertising price is deceitful to say the least.

      Business Response

      Date: 12/22/2022

      Thank you for your time today. I would again like to apologize for the mix up in prices.  As we discussed I have requested a refund check for you in the amount of $33.56.  I am looking into the pricing discrepancy between the store and the online price. We are currently in the middle of a system upgrade so that *** be the cause.  I certainly appreciate your patience and all of the good comments you shared about the Store and the employees you came in contact with.  By all means please keep my number below handy and if you should need assistance in the future feel free to contact me.

       

      Have a great Christmas.

       

    The Boelter Companies, Inc. is NOT a BBB Accredited Business.

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