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Business Profile

Restaurants

PH Hospitality Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for PH Hospitality Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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PH Hospitality Group, LLC has 28 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gave me the wrong order. Physically went in to the store to return the items and was told that I would get refunded on 8/2/2024. After calling to follow up on Monday 8/5/2024 was told that they were only able to give a store credit. Claim that they dont have the flavor I ordered through the Pizza Hut app. Although not written as a disclaimer on the app itself but apparently if they dont have the flavors they just sub out for what they deem necessary. I just want a refund for food that i didnt order and wrongfully charged for.

      Business Response

      Date: 08/08/2024

      Good Morning,

      Thank you and thank Mr. ******** for bringing this matter to our attention.  We certainly want to address ************************ concerns as quickly as possible.  In order to to do so, please let us know which our our Pizza Hut restaurants is the subject of this incident.

      Thank you.

      ********************************

       

    • Initial Complaint

      Date:03/15/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for pizza delivery for my son.One hour after the scheduled delivery time, I received a call from pizza hut employee stating they are out of the stuffed crust pizza. I said, ok just make it with pan pizza. The person hung up and order was still supposed to be delivered. Another ***** minutes went by and then got another call the order was deleted from the system because the time expired. They could not deliver the order and it was not cancelled. I asked for my money to be refunded and they said I needed to call the customer service 800 number (which they said they did not know, just ****** it). Geez.I called the ************** two times now with no callback and no refund. I just want my refund for pizza we did not get. Plus I was charged twice and two different dollar amounts.January 26, 2024 delivery to be 6:15 pm $26.79 and then $33.41 I can provide bank statement Here is the copy of email showing the order.ORDER #************************* Placed on January 26 at 4:35 PM 1Large Original Stuffed CrustWhole Ingredients: Classic Marinara Sauce 1Baked Cinnamon Sticks with Icing - Single Order 3Cinnabon Signature Cream Cheese Frosting Order Total: $33.41 Delivery Instructions: Leave at front door Payment Method: Credit Card

      Business Response

      Date: 03/17/2024

      Good Afternoon,

      Thank you for bringing this matter to our attention.  I will bring this to the attention of our VP of Operations who will investigate the matter and reach out to the guest to develop an appropriate resolution.

      Thanks you.

      ***

      Customer Answer

      Date: 03/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I have been watching for communication so I don't know how I missed it.

      I have not received an email nor call from Pizza Hut directly yet. I just want to get my money back from something I paid for that we never received.

       



      Regards,

      *********************

    • Initial Complaint

      Date:01/15/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/07/2024 I ordered a pizza to be delivered to my home. Pending payment was posted to my checking account of $24.82. But actual payment of $28.54 was taken from my bank account. A delivery was never made. The business debited my bank account for the food, delivery and a tip. I made several calls to the store with no resolution. In fact, the employees who answered were rude. The next day I finally reached a manager who said she would "look into it ". I haven't received a response since. I also tried emailing the corporate office. Apparently they do not accept emails.I don't often request delivery for a meal. My kitchen is under construction, so I had no stove or microwave and few groceries. What legitimate business doesn't respond when goods and services were not provided, even though they were bought and paid for?

      Business Response

      Date: 01/15/2024

      Hello,


      Thank you and **************** for bringing this to our attention.  I have provided the details of this matter to our VP of Operations.  She will get back to me or to **************** directly to ensure that ****************' concerns are fully and satisfactorily addressed.

      ********************************

      Chief Legal Counsel

      PH Hospitality Group, LLC

    PH Hospitality Group, LLC is NOT a BBB Accredited Business.

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