Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've contacted the business via their web site at least three times over the last several months asking to be removed from their Postal mailing list. Not only have they not had the courtesy to reply, the mailings have increased in frequency. I've received two in the past week.I'm on the Dmacjoice opt out list because these are a waste of resources.

  

  Business Response

  Date: 04/14/2025

  We apologize that you disagree with how we allocate our advertising budget.  We set these campaigns up with a third party marketing company and the postcards are created well in advance of the actual mailing.   We have not violated any law and or ethical boundaries by mailing postcards to prospective customers.  We strongly feel this does not belong as a BBB complaint.  Its not pertaining to anything other than a disagreement over our marketing techniques. In our opinion, this is not the correct format to express such thoughts or opinions.

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  There was no offer to contact the third party marketing service that the business uses to have my name purged. The business basically said they're unwilling to even attempt to have my address removed.

  I also disagree with their statement this should not be a complaint through the BBB. Had the business responded to my multiple contacts via their web site, this would not have been my course of action. 

  
  Regards,
  
  **** ******

  Customer Answer

  Date: 04/14/2025

  I only contacted the business via their web site. I didn't call because I wanted to document everything on my computer.

  Customer Answer

  Date: 04/15/2025

  These are the two most recent advertisements 

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022, I learned the roof on my commercial building needed to be replaced. I called Bulldog Builders out of ********, *********. On October 17, 2022, the rep who I'd spoken on the phone to, ********************* of Bulldog Builders, met me on site at my building. I made it clear from the onset that it is a commercial property, that I'm the sole owner of the *** and the building and that I intended to finance the project, and if possible - I'd plan on using the lending terms advertised on their website, via ********. Once **** and I (together, on site at my building Oct 17, 2022) reached agreement on the project and picked out colors, etc. he began entering in information into his laptop. He said "I'm just going to put this in as residential because they get a little funny when it's commercial." I, not being specifically aware of what he was referring to, (again - he was inputting info into his laptop, I was not watching him) confirmed it didn't matter to me how he input it into his system. Later that afternoon, a representative from ******** called me to confirm ownership of the building. I confirmed the same information I'd given to ************ am the sole member / owner of 818 ********************* and the building in question. The rep informed me, the they DO NOT WORK WITH COMMERCIAL PROPERTIES, AT ALL. I asked if she had any suggestions as who does and she replied, in a very irritated tone, "Your contractor should know that." Fast forward to now; March 2024. I have excellent credit and I was asking Progressive, as it relates to the premium on my motorcycles, why they don't have me at their top tier. That's when I learned that hard inquiry from ********, which is scheduled to be on until November, 2024, is the ONLY adverse item on my credit. I explained what happened and they said if I could get it resolved + removed from my Experian report, Progressive would adjust my rate. Every attempt I've made with Bulldog Builders (********) has been ignored.

  

  Business Response

  Date: 03/15/2024

  The customer contacted ********************** on March 7, 2022, and spoke directly with one of our managers about this issue and was told that we would research the issue.  The customer was not ignored and research into this issue with ******** has been ongoing. This event occurred in the fall of 2022, which is over a year and a half ago. Bulldog Builders LLC does not engage in deceptive lending practices. Our notes indicate that the proper protocol was followed, and that the customer was engaged throughout the entire process. We do offer third party financing as a convenience to our customers, but ultimately the customer is responsible for reviewing and submitting their own application.  We reviewed the matter with both our salesman and ******** to verify that the correct protocol was followed. We were assured that it was. It is our understanding that neither ******** nor Bulldog Builders LLC can withdraw an application that has already been submitted by a customer, but as mentioned above, research into how to resolve this issue with ******** is ongoing.

• Initial Complaint

  Date:11/30/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent letter this to Bulldog Builders, via certified mail, and they refused it. I have no other way to resolve this issue because they will not respond to me:"I am writing concerning the invoice I received for work completed by your company. There is a discrepancy in the amount that the invoice show I owe on the bill versus what is actually owed. Enclosed you will find copies of two cancelled checks that I paid to you. One (#****) is for $8000.00, the down payment for work, and the other (#****) for $8501.00, the balance due for the work completed. Your invoice (#****) reflects the total bill of $16,118.96 for services rendered to replace the roof on my house and garage. It shows that you received my deposit, but not the balance for the work. As you can see by my attached check copies, this bill has been paid in full, and in fact, I overpaid and am due a refund. Please send a check for my overpayment, as well as my referral bonus of $200 for referring my neighbor to the south, *************************. You can make a check in the amount of $582.04 payable to ***************************. For my records, please also send a revised invoice marked PAID IN FULL noting both of the payments that I made to your company."Bulldog Builders replaced my house and garage roof, and i paid them in full, and actually overpaid according to the attached receipt, and now I can't get them to respond to me to reimburse me for overpayment, or pay the referral fee they promised me. I am looking for help to get this resolved.

  Customer Answer

  Date: 12/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************