Complaints

This profile includes complaints for Olameter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Olameter

  N8W22350 Johnson Dr Ste A10 Waukesha, WI 53186-1679

• 

  Tribus Services, Inc.

  217 Marciel Dr Fort Wayne, IN 46825

• 

  Tribus Services, Inc.

  217 Marciel Dr Fort Wayne, IN 46825

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July, ****** (a subsidiary of Olameter) showed up at our home to replace the ************* meter (not even sure why, since the meter was swapped out in 2022). In the process, the Tribus/Olameter employee managed to blow up our electrical panel. We were completely without power for 10 hours in the hottest part of the summer. The guy's supervisor called a licensed electrician who made sure we had temporary power for lights and AC before leaving. I was told by that supervisor that anything that was affected by that power surge would be repaired at no cost to us. Two weeks later - after I made a number of phone calls to confirm the status - the Electrician came back out to "rebuild" our service panel (shutting down power for an additional 8 hours). Then a couple of weeks later he finally came back to label the panel so we are now able to know which breaker controls which circuits. We also had to have our cable/internet provider bring a new service to our house, since the surge fried those wires as well (we operate two home-based businesses and were without internet for about 4-5 days)At this point everything has been resolved except for a ceiling fan in our high ceilinged living room that was working before the event but whas not worked since. The local Olameter team has promised that it will be repaired but indicates that the cost is so high that "upper management" is trying to find a cheaper price for the necessary scaffolding to reach the fan.They've been telling me that (whenever someone actually answers the phone) for over a month now. I've tried to contact corporate customer service, leaving numerous voice messages, but have received no response to-date. I'm out of options/leverage to force them to complete the repair of the damage they caused.

  Business Response

  Date: 09/20/2024

  Olameter believes this claim has now been resolved.  We understand Mr. ***** frustration and apologize for any inconvenience this incident has caused.  Safety and customer satisfaction are a priority to **********************.  Unfortunately, our technician did not follow our company procedures which led to Mr. ***** damage.  Olameter made immediate arrangements for an electrician to restore power to the residence - which happened later that same day.   Parts needed to be ordered for a permanent solution.  The parts arrived within 2 weeks and were installed by the electrician.  The parts that are needed to repair the ceiling fan are on order by the electrician.  The electrician has a cost approval from Olameter to fix the fan, using scaffolding, as soon as the parts arrive.   Unfortunately, supply chain issues are continuing, especially for certain components, and are outside of Olameters control.  Perhaps communication could have been improved in this case.  However, any communications between Mr. ***** and the electrician regarding receipt of parts and repair of the ceiling fan are also outside of Olameters control.  Finally, all costs related to this incident have been paid or authorized by Olameter.     

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Violated the *** by disconnecting and/or damaging grounding wires from my home as well as numerous other customers homes and businesses around the ********************** region. So far in the past 2 months Ive encountered 300+ homes and businesses with the ground wire disconnected directly after a utility locate by Olameter.

  Business Response

  Date: 06/07/2024

  While we appreciate Mr. ****** concerns,Olameter adheres to the procedures required under the contract for utility locates, as well as *** regulations, including un-bonding at the meter. It would be impossible to accurately locate utility lines without this step.  Appropriate measures dictate that a locate company un-bonds such grounding wires.   Further, we are not the exclusive utility locating company in the ************* area.  The complainant has insufficient knowledge as to which locate company is responsible for the disconnections he has come across.