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Business Profile

Window Installation

Renewal by Andersen of Greater WI & Milwaukee
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 6th, 2022 we had 2 windows and a patio door installed. On the day of the installation, the installer encountered a problem with the patio door. The outside panel of the door was bowed out and so it wouldn't close properly, and our screen door was damaged. He put these things in his notes at the end and gave us the impression that both would be replaced. A couple days later, their follow up people called us and said that the screen door would be replaced, it would take about 8 weeks, but the other door wouldn't because it was within their tolerances. They said it might take a couple weeks for it to "settle" with the house and then it should be fine. We waited 3 weeks and 2 days, and nothing has changed. The door still doesn't close in the manner it should. We have to do this work around where you push in a certain spot on the back part to get it to close all the way. So I called again, and they told me they would send out a tech to adjust it, but the soonest they can get someone here is two and a half weeks out. So this is very frustrating to me. We bought a brand new door, that doesn't close properly! We have an elderly parent that lives with us, that lets his dog out this door several times throughout the day and he is not able to close it. Which means that the door sits open until we come home to close it. It will be one day short of 6 weeks, before they plan to come out and "adjust it". I don't think it's too much to expect them to come out and make the adjustment sooner than that so we can close our door because I'm not confident that will work. So if they have to replace it, it would be another "8 weeks" for that. With the weather getting colder we cannot afford for our door not to be closed.

    Business Response

    Date: 10/27/2022

    Business states this issue has been resolved. 

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered an agreement one year ago for ********************** replacement in ******** ( Milwaukee suburb) to replace windows, install a bay window, and replace a sliding door. They showed up 3 months ago to start the job. 2 of their employees spent 2 days on the job and did a terrible job. The windows were not fit properly as the entire window could be moved from side to side in the frame. Caulk was slobbered over the entire windows inside and out. They set up shop in ********** blowing dust and sawdust over everything; and failed to clean it up. We have repeatedly asked them to fix the mess and their response has been very poor. They won't answer phone calls to inform us as to what they intend to do. They say they will come out the next day; and they don't show up. I would be ashamed to be running a company like that.

    Customer Answer

    Date: 09/21/2022

    We have not heard from ******** Window Renewal and they have not finished the job. They last sent a worker here 3 weeks ago. They started the job 4 months ago. Needless to say that we are not at all satisfied with their effort.

    Business Response

    Date: 11/14/2022

    They completed this service for ****** on September 23rd.

Renewal by Andersen of Greater WI & Milwaukee is BBB Accredited.

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