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Business Profile

Colleges and Universities

Northcentral Technical College

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Northcentral Technical College's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These people who run these awful campuses are criminals. They refused to provide me with reasonable accommodations for ********* with disabilities as required by federal law which is why I dropped out for the summer and will drop out for the fall. But now they demanding me money for the classes they refused to give me reasonable accommodations and it looks like my account is going to be in collections. What a pathetic organization. They lost my business for good.

      Business Response

      Date: 07/29/2022

      Northcentral Technical College response to ID ********, submitted to Better Business Bureau on 7/20/22 is as follows:

       

      Northcentral Technical College (NTC) denies the students complaint related to refusal to provide reasonable disability accommodations. NTC works closely with students to provide reasonable and appropriate accommodations under the Americans with Disabilities Act. Students must follow an established process to request and activate these accommodations for each course, giving students the opportunity to determine when and which classes require these accommodations to benefit their success.

       

      The student in question enrolled for summer courses starting on June 1, 2022 and did not make any requests for disability accommodations for the summer term, nor had he contacted the NTC ************************** for assistance during his summer enrollment. The student was a continuing student for summer 2022, and was familiar with the standard NTC disability accommodation request process from a previous semester. The student had successfully followed the process in a previous semester and had been informed of the Colleges published course drop policy and summer withdrawal dates.

       

      After the student contacted NTC on July 20, 2022 to express concerns about his disability accommodations and request a refund of his tuition, NTC staff in ********** Services, Finance, and the ***************** contacted him on the same day to begin discussing options to resolve his complaint. In the future, we encourage the student to first reach out to NTC staff to directly resolve concerns.

       

      Customer Answer

      Date: 08/05/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [NTC purposely denies this because they are frauds and don't want to get into trouble. They demand money before the class starts and they still owe me over $500 in refunds just for the summer course. They cut my refund short. NTC screws college students.   Its been a nightmare with them. Very unprofessional people at this place.   ]

      Regards,

      ***********************

      Business Response

      Date: 08/16/2022

      Tuition due dates are published on the NTC website at https://www.ntc.edu/students/payment-information. NTC follows ********* Technical College System policy when refunding tuition based on course drop dates. NTC's published policy on course payments is https://www.ntc.edu/policies/refunds. As of the date of this response, a partial refund has been processed for the student in question.

       

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