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Business Profile

Liquor Store

Rib Mountain Liquor & Tobacco

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Incident (mm/dd/yyyy)* 04/13/2024 Approximate Time Incident Occurred: 1pm Description of What Happened*I went to the vapor bar section of rib mountain liquor and Tobacco to purchase CBD gummies. The lady at the counter helped me pick out the gummies and then I went and purchased them in the liquor section of the store. I did not obtain a receipt as I knew that the products I purchased could not be returned. When I went home, I noticed that the gummies expired on March 8, 2024, which is over a month from the date I purchased them April 13, 2024. I called the store immediately and talked to the lady that helped me at the vapor bar and let her know that the gummies I just purchased were expired and if I could return to the store and exchange them for unexpired ones. The lady told me that as long as they were not opened, they still should be good. I informed her I did not want expired products and I would like to exchange them. She told me that she had no power at the store and could not exchange the product and that I would need to wait until Monday in order to talk to the manager. I told her that these are expired and you should not be selling expired goods and all I want to do is exchange them. Again she told me she could not help me. I asked that she take my name and number down so that the manager could call me on Monday . I have yet to receive a call from the manager. I called again and spoke to another sales associate who would not help me as she does not have the power to exchange a product. I reiterated the fact that this is not a typical exchange as an expired product should never have been sold to me in the first place, and it is illegal to sell expired products for consumption; still unwilling to help.However, I am concerned that the store is selling expired products to customers and advising them to go ahead and take them as they should be good even though they are expired and refuse to the exchange or refund the expired goods.

Rib Mountain Liquor & Tobacco is NOT a BBB Accredited Business.

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