Complaints

This profile includes complaints for Granite Peak Ski Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Granite Peak Ski Corporation

  3605 N Mountain Rd Wausau, WI 54401-9274

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  Granite Peak Ski Corporation

  PO Box 5010 Wausau, WI 54402-5010

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a season pass for $540 with the extra insurance that allows for cancellation at any time. I reached out to the company on 11/13/2023 via email to provide notice of cancellation. They replied via email on 11/15/2023 confirming the cancellation and a refund. I have not received the refund as of 12/27/2023, and I've called them several times for an update. Their explanation is that the refunds need to be processed with a new system. They also would not give me any other people to contact directly about the situation.

  Business Response

  Date: 12/29/2023

  Upon review of this complaint it was aware that the we processed the refund through Inntopia on 11/15/2023 to Amex ending in #**** for the amount of $527.26 as requested by the customer. Attached is a snippet from his accounts receivable in Inntopia (our ecommerce shop) showing his original purchase as well as the refund for just the pass. 

  We use a number of 3rd parties to conduct business and Shift4 (our payment processor) is one of them.  We contacted Shift4 immediately to find out why this was not pushed through.  For a reason Shift4 is unable to explain despite our adamant pressing, the batch containing ****************** refund did not close and therefore the refund transaction did not hit his bank account. We then received instructions on how to manually close the batch and push through the transaction (which we did) and how to review daily batches to ensure they are closed properly.  Again this is not a process normally handled by our team.  

  ******'s refund has been pushed through and he should receive it asap.  We are sorry for the inconvenience as we do not have clarity why this was not handled properly by our partner and unfortunately we don't have full control over some of these processes.   **************** is now advised on a number of steps we can take to review these.  Hoping this will satisfy the customer. 

  Sincerely,

  ********************;
  Granite Peak 
  General Manager

  
  
  
  

  
  

  Customer Answer

  Date: 12/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************