Complaints

This profile includes complaints for Life Line Billing Systems, LLC d/b/a LifeQuest Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Life Line Billing Systems, LLC d/b/a LifeQuest Services has 2 locations, listed below.

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  Life Line Billing Systems, LLC d/b/a LifeQuest Services

  N2930 State Road 22 Wautoma, WI 54982-5267

• 

  Life Line Billing Systems, LLC d/b/a LifeQuest Services

  N2930 State Road 22 Wautoma, WI 54982-5267

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not call for an ambulance.I was talking to my Dr.s nurse and she called from somewhere.I refused service when emt came to my door.The took my entire homested tax refund that i count on for food and dental care.I've called them to contest the bill, yet they will not let me.They are thieves! They say i still owe and will take any of my money.Im on disability, and this is trying to starve me and deny me of food and dental care.I want my money back and an end to any other bill i dont owe them.They are cons and thieves!

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister ******* (81 years old) lives in ******************** in *****************. She fell and broke her wrist and was transported by ambulance to ****************** I over see her bills, and paid her ambulance bill on Jan. 17, 2023 via a payment portal for $751.90. In March I was reviewing her Medical claims and discovered that the Ambulance Service was paid a second time by ***'s medical cover. I called the billing service and was told that they "mailed a check" for reimbursement. I visited ********* last week and there was no knowledge of a check arriving my sister's apartment. The check could have been lost in the mail, stolen, or not sent at all. On ***'s behalf your assistance is greatly appreciated. Kind regards, *********************

• Initial Complaint

  Date:06/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I broke my ankle on the job and they sent an ambulance to get me. The bill wasnt paid fast enough and went to Life Line Billing. The accident happened on 3-7-2022 In July I was billed byLifeline. I told them it was workmans comp and they billed my health insurance anyway who wouldnt pay it. On December 8th I called Lifeline and got *********. I gave her ********************* contact information *********************** with **** of workforce development division of workers compensation for the state of Wisconsin. ***** got involved because the co I worked for filed for bankruptcy and had canceled their workmans comp insurance before my accident. ********* took the information and I asked what she did with that info and she said it went to the processors. I asked for contact info for them she said I couldnt contact them. On 4-20-23 I spoke to **** who apologized and said they had the email wrong I had given the phone number as well..so he said he corrected it. I called again on 4-27-23 and spoke with ******* she said they had the wrong email again so we corrected it againTerry finally had gotten the invoice he needed and sent the payment out 5-18-23. Today I talked with ***** who told me I could keep calling everyday because they have no proof of payment yet.I want my tax refund returned to me that they garnished and repair any damage to my credit report

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a CRC (Social Worker) with Inclusa, a Long Term Services provider here in Wisconsin. I have a 90 year old woman who receives ****s for an incident in July in which she had fallen and ******* Ambulance came out check her out. She was not taken to the hospital but did receive a medical consultation from the paramedics. She has been receiving a collections **** from Life Line for a few months now for that consultation, which should have been covered by her ******** or ******** plan. If they won't cover it, we will, but I have to get clarification that attempts were made to **** ******** and ******** first. A simple phone call should suffice to clear this up, but I cannot reach a live person with Life Line, and I've left multiple messages over the past few weeks asking for a return call but received no callbacks. I also emailed Life Line at their customer ******************** address, but have not yet received a response. As I said, my member is 90 years old and she's very proud; receiving these collection ****s is very upsetting to her. All we want is to clear this up. *********************** ************

  Business Response

  Date: 03/13/2023

  Our collections team spoke with **** (caregiver) today (3/13/23) and he has requested we bill ******** for this. If not paid, they will resolve after the billing.

• Initial Complaint

  Date:11/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 2nd 2021 I was transported via ambulance to a local emergency room. A while after, I received my ambulance bill for $970.60. My insurance ended up paying Life Quest two payments- $92.90, and $15.26. The amount I was accountable for became $862.44 after the insurance payments. I was never sent an updated statement from LifeQuest that reflected this $862.44 charge. I contacted the help line many times and was told "we don't accept insurance negotiated rates- so the bill you have is accurate". I then got my insurance and HR team involved to request the updated statement. Nothing happened. Never in my life have I had to beg someone to send me a bill.This October, I again requested an accurate billing statement be sent to me. I was told that yes, one was on its way immediately. This did not happen. I was never sent an updated bill to pay. I even submitted to their website a statement saying "please do not turn me over to collections- I will pay as soon as I have the correct bill. Send me the bill".Today, I had to pay my balance to a collections agency that I was turned over to. I am enraged with LifeQuest and the incompetence they've shown. For a almost year, I asked for an updated bill - and I never received one. I am asking the BBB to help ensure LifeQuest does anything necessary to prevent my credit from dropping due to their ridiculously lazy actions. If my credit drops due to them sending my bill to collections after I repeatedly begged for an updated bill, I will need to take further legal action. I kindly demand action for this extremely frustrating situation they've created.

  Business Response

  Date: 11/21/2022

  Customer Concern ID #********                                                                                               November 21, 2022
  
  
  ********************:

  The patient was transported by ambulance on Dec 2, 2021.LifeQuest processed the claim and worked with patients insurance resulting in two payments for $92.90 and $15.26, both of which were processed on August 10,2022. These payments were applied to the patients account resulting in an unpaid balance of $862.44.

  
  No further payments were received by LifeQuest. We returned this ************* *************** account to the ************* ***************.LifeQuest had no additional decision making or role in the handling of the account.
  

  LifeQuest does not report delinquent medical debt to third party credit bureaus. We have appointed an ombudsman, *****************************, to monitor further developments with this patients account.
  I can be contacted at ********************* regarding any questions on this account.
  
  Sincerely,
  *****************************
  Director of Operations
  LifeQuest Services

• Initial Complaint

  Date:11/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of May 2, 2022, we made an agreement of 3 equal payments of $403.12. I made a payment on May 11, 2022. They then said if I were to send them a check of $700.00 the $1000.00 agreed upon amount would be paid in full. I did send the $700. After thinking about it I felt that I over paid them by $100.00.After numerous calls, again, I asked a Manager to call me back. To this date, I have not received a call back from anyone.

  Business Response

  Date: 11/11/2022

  ********************** was closed upon his received payment. Since the paid amount was less than the original amount there was confusion regarding his request for return money that he had paid. Upon review, a check for $103.12 is being issued today as a refund of the overpayment on the account. This should resolve any confusion or misunderstanding.