Complaints

This profile includes complaints for NuMale Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

NuMale Medical Center has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  NuMale Medical Center

  2600 N Mayfair Rd Ste 1140 Wauwatosa, WI 53226-1308

  
• 

  NuMale Medical Center

  500 N Westshore Blvd, Ste 450 Tampa, FL 33609

  
• 

  NuMale Medical Center

  8200 E Belleview Ave Ste 280E Greenwood Village, CO 80111-2883

  
• 

  NuMale Medical Center

  7920 Wyoming Blvd NE Ste B-2 Albuquerque, NM 87109-6020

• 

  NuMale Medical Center

  150 N Robertson Blvd Ste 250 Beverly Hills, CA 90211-2145

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to come to my initial consultation on April 04,2023 at 11am due to my sexual problem because I have been taking depression and hypertension pills for years. They told me that my consultation cost will be $79.00. They took blood and gave me a shot in the affected area for them to demonstrate on how its done and testosterone shot, they told me to go back after a week for another demonstration and shots because they want me to bring the medication with me so I can do it at home, while at the office they gave me some paper work for $4500 loan for 375 a month from ally bank. I signed the document however after 3 hours from my consultation, I decided to call Numale office to cancel my contract because $4500 is not an easy money. I assume that the shots that they gave was included in the consultation, they refused to cancel my contract they said that they already gave me the medication and no cancellation policy and also they said that they already ordered the medication. please help me regarding this matter. I also called ********* to dispute the amount but they wont help me as well.also Numale medical did not provide me any contract copy or any paper work after my consultation.

  Customer Answer

  Date: 04/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Yes I have heard from NuMale *********.
  
  Yes I am satisfied with the resolution from the companys VP *************
  
  Please remove my complaint against NuMale.

  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  Date:07/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited NuMale to receive a consultation Feb 2022, during that visit I did provide them with my personal information such as name address and ssn. Once I obtain the information to review to determine if I want to move forward with treatment of erectile dysfunction. I never went back to the clinic for treatment. Instead in May 2022 I received a **** from ALLY Lending for $2650. I immediately called ALLY Lending to investigate account# ******************* and was advised that NuMale submit a loan application to them without my approval or consent. I then visit NuMale as well in May 2022 to explain to them that I never received treatment. They were unable to produce documents of medical services, therefore I asked them how and why are they charging me. Numale state that they would contact ALLY Lending and get this corrected. I have since received another statement from ALLY Lending June 2022 for total of $2867.60. ALLY Lending *********************************************** ph#************.

  

  Business Response

  Date: 07/13/2022

  There is never an instance where anyone at NuMale would be able to push a loan through on a patient that has not agreed to the loan and agreed to treatment.  We consider these statements to be purposely defaming and false.  We have a copy of the loan documents in question with his actual signature as well as the treatment consent contract from the same day that clearly spell out the term of the treatment program.  This individual is aware of this and he has tried to dispute his loan by lying to Ally and lost that dispute.  We will now take legal action for this public deformation .  

  Customer Answer

  Date: 07/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [It's evident by the billing statment of ALLY that Numale submit the loan application in my name. When asked to provide medical documentation that I received treatment from them it was never produced. So how can you charge a loan amount without providing services. Numale never provided services because I never received treatment from them. As they have stated I have been to their office location with this same complaint and they refused to close out that loan that they submitted to ALLY. When I contact ALLY I'm sent back to NUMALE. This is FRAUDULANT activity on behalf of NUMALE. Resolultion is for them to zero out that loan and close the account. I never received any SERVICES. ]
  
  Regards,
  
  *************************

  

  Business Response

  Date: 07/18/2022

  NuMale does not randomly submit loan applications, any application is completed by the applicant and then if approved has loan documents that must be signed by the individual for a loan to be funded.  Treatment programs at NuMale are based on a length of time and patients that join NuMale for treatments sign a contract that is clear that there are not any refund or cancelations.  The medications are a byproduct of that treatment membership.  That is why patients will get as much or as little treatment as they medically need during the course of the contract period.  If a patient chooses not to use or pick up treatment during his membership period that is solely the fault of the patient, similar to leasing a car and letting it sit in the driveway then complaining about the monthly payments.  

  Customer Answer

  Date: 07/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [It's clear that no one has ever challenged the unprofessional manner,predatory lending practices  and absurb way that NuMALE treat their patients. They threaten to take me to court and I would like for them to proceed; with explaining to the JUDGE how you going to charge me for something that I NEVER RECEIVED regardless of what I may have signed. I thought I had time to think my options overs. It's apparent that I was going to be charged regardless of the lack of treatment that I DIDN"T RECEIVED. My only resolution is for NUMALE to contact ALLY and closed that loan account ASAP, or I will be forced to obtain my own legal counsel. ]
  
  Regards,
  
  *************************