Complaints

This profile includes complaints for Domino's Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Domino's Pizza has 9 locations, listed below.

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  Domino's Pizza

  11050 W Bluemound Rd Wauwatosa, WI 53226-4101

• 

  Domino's Pizza

  3139 N Oakland Ave Milwaukee, WI 53211-3049

• 

  Domino's Pizza

  1338 W Forest Home Ave Milwaukee, WI 53204-3227

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  Domino's Pizza

  719 W Wisconsin Ave Milwaukee, WI 53233-2410

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  Domino's Pizza

  2181 E Rawson Ave Oak Creek, WI 53154-1642

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on April 28, 2025 at 10:45 PM. The store doesnt close until 12 AM. I paid in advance with my debit card. The tracking system said my order was ready and I arrived at the restaurant at 11:05 PM. The lights were out with employees in the store. I tried calling the store and no one answered. I filed an online complaint. Yesterday I received a text message from Dominos but after I responded about not getting the food I paid for, there was no follow up. The customer care team has not been helpful.

  Business Response

  Date: 04/30/2025

  Hello

  We received an online complaint from **** ****** on 4/29/2025. We replied on 4/29/2025 requesting more information. **** replied back on 4/29/2025 and we replied on 4/30/2025. We offered to refund his money via an electronic gift card or refund check in **** mail. He has declined both options stating he prefers to have his refund electronically. We are unable to electronically refund the funds. We are happy to issue a refund via the options we offered. Please see text message transcript with **** ******. 

  Thank you.

  ***** *****

  Office Director

   

  Customer Answer

  Date: 04/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/15/24 I placed a pick up order (#******) for 2 pizzas and a cheesy bread at this franchise's E state St location. 1 of the pizzas having EXTRA bbq sauce. Problem 1: I picked up my pizzas, paid by card, the employee said there was a problem with their network and the payment did not go through. I told her, it said approved on the swiping machine, so it did go through. She insisted it didn't and I would have to rescan the card. I told her she is double charging me. She said she would refund me if it double charged me.. It did double charge me. See screenshot. Problem 2: This place absolutely refuses to fix their process. As per the last 15 times ordering this same exact pizza, there was not extra bbq sauce on the pizza... So this time, I went back to the store to return the sauceless pizza. Since I had to go back, I was granted a full refund of BOTH CHARGES since I showed that it was double charged. The employee said she processed both of these refunds on her phone since they were "having network issues" I have yet to receive these refunds of each $30.72 with a total of $61.44. I have waited 17 days for these refunds to show up and they have not.

  Business Response

  Date: 08/02/2024

  Hello ****
  Thank you for choosing Domino's. We appreciate you and know you have multiple dining options. I received your Better Business Bureau concern regarding your order from the Domino's store on July 15, 2024. I did confirm your card ending in 2023 was charged twice in the amounts of $30.72. We sincerely apologize for your experience during your last order. I am sending you a refund check in the amount of $61.44 to:
  *************************

  *****************

  ******************
  
  Thanks again for your time and choosing Dominos. If you have any questions, please feel free to reach out.

  *********************

  Office Director

  Customer Answer

  Date: 08/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Received refunds 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:12/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #: ****** Ordered at 6:30pm and pizza arrived at 8pm uncut and ice cold. Tried calling the store several times until 9pm with no answer. Very upset that had such horrible service. I not only paid for a pizza with my domino rewards and money but also tipped driver only to end up with inedible pizza and unable to get a response from the store. Not only would I like my refund of $16.09 and my free pizza loaded back into my account but I feel like you should give something extra for the trouble and the money I tipped the driver Then I contacted support and have emailed with them back and forth several times since 11/7/2023. Support has not been helpful at all. now since I have contacted support for help my account has been deleted or deactivated and I cant even use the points I had accumulated or my emergency pizza for late delivery.

  Business Response

  Date: 12/27/2023

  Hello *************;

  Thank you for choosing Domino's. I am sorry for your experience on 11/6/2023 with your order #******. I did verify your credit card payment for the order was cancelled the night of your order. You were not charged for this order. If you look on your credit card settlement statement you will not see a charge nor a credit as the charge did not post. I am attaching a screenshot of our credit card processing with your information showing 2 authorizations, but no settlements.

  I am unable to add points to your account as this is handled by Domino's corporate. Attached is an electronic gift card you can use on a future order for your point replacement.

  Again, I am sorry for your Domino's experience. 

  Sincerely,

  *********************

  Office Director

   

  Customer Answer

  Date: 01/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I still dont have access to my dominos account. Ever since I reached out initially to support about the issue my dominos account has been locked. I email support about this issue when I emailed them about the issue with the order. Support then emailed me and told me to call ************. I called the number and was informed to reach out via email or social media for help. This directs me right back to filling out the help form for help with my account. I emailed the support agent I was speaking to again about the issue to my account and not only has Support been extremely rude, but they replied that I was issued a gift card so what more do I want. Well, I assume the gift card was for the horrible delivery and then having to spend a month trying to get a refund. But my account still hasnt been opened again, nor do I have access to the points I had earned which equaled 2 free pizzas. I appreciate the gift card but need access to my account to even order and dont appreciate the attitude and rudeness I get when I email support for help.
  
  Regards,
  
  Navatnie Etchin

• Initial Complaint

  Date:11/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery pizza never came won't answer can't call anyone

  Business Response

  Date: 11/27/2023

  Hello ******

  Thank you for choosing Domino's. I am sorry you never received your order #****** on 11/24/2023. I do show this order was listed as delivered. We do have automated phone system and there are times when the phone is unable  to be answered. We are working on this issue at our locations.  I will be mailing you a refund check for the amount of your order to the address provided. 

  Again, I apologize for the inconvenience. We appreciate your business hope your next experience is a positive one.

   

   

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered dominos on 8/25 for a total amount of $31.37. The order took over an hour to be delivered which means that it was in the car for that long. When it arrived it was cold and not edible. I reached out to dominos to seek restitution and they have not been willing to provide a refund for the order.

  Business Response

  Date: 09/15/2022

  The original complaint was for cold pizzas and we refunded the customer for the cost of the *********************. I will be sending the customer the remaining amount he paid for his order.