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Business Profile

Producers

GE Healthcare

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for GE Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GE Healthcare has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • GE Healthcare

      Wauwatosa, WI 53226-4856

    • GE Healthcare

      3000 N Grandview Blvd Waukesha, WI 53188-1615

    • GE Healthcare

      P.O. Box 414 Milwaukee, WI 53201

    • GE Healthcare

      PO Box 414, W426 Milwaukee, WI 53201

    • GE Healthcare

      8200 W. Tower Avenue Milwaukee, WI 53223-

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/04/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an ultrasound device from GE on their website Dec 4, 2023 for use in my practice as a doctor. The cost of the device (including tax) was $5,184.14 and I paid in full with a credit card. I received the device a little over a week later. I then got an invoice in the mail around the 17th of December and checked my credit card account online - the payment had been returned to my account. I notified GE by phone and email (number and address on the invoice) and paid in full via wire transfer 12/17/23. I reached out to a GE rep who assured me payment had been received. Then, on 12/22/23 I was charged the full price of the device again - an additional $5,184.14. I reached out to GE again and they indicated that someone would reach out to me and a refund would be issued. I tried calling and emailing GE several times and eventually *******************, an account receivable specialist reached out on 1/8/24. They asked that I fill out a refund form and W-9, I asked that they just refund my credit card and they insisted the forms were necessary. I faxed and emailed the forms, including my checking account info for transfer of the money, on 1/8/24. I still have not received my money. I have emailed ******************* for updates on 5 separate occasions and still have no idea when I will receive my money. They last informed me 1/31/24 that the refund had met 9 of 10 approval steps and requested patience.

      Customer Answer

      Date: 02/07/2024

      I received my money from GE today.

    • Initial Complaint

      Date:03/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our facility purchased several ** MAC VU360 EKG machines, part of the purchase included ** techs coming on site to setup the devices. Initial device setup requires new password creation, the ** Techs used several different passwords (Bad Practice), didn't give our Clinical **************** any of the passwords, I was able to get a few of the device passwords but one I haven't been able to get, the tech that installed it can't even remember. I have contacted ** several times about this issue, they keep insisting on a purchase order but I will not pay them to resolve an issue they have created. I can reinstall the software to correct this issue but require information on how to access the install screen, which is not covered by the service manual, but they will not proceed with this information without a purchase order.

    GE Healthcare is NOT a BBB Accredited Business.

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