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ADVENTThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for ADVENT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 16 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/08/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went in for a free consultation that was advertised on the radio (*****) and was told during registration no health care card was need since this was a free consultation. I was then charged ******. I had called and the help line said they never do any free consultations.Initial Complaint
Date:06/12/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 16, 2023 Advent performed surgery on my sinuses. The surgery required 2 different areas of the sinuses. After the surgery I was told by the surgeon they could only do the upper sinuses because the lower sinuses were too swollen at the time. The follow up with the surgeon was appx 4 weeks later. The surgeon told me they could NOT complete the surgery and simply told me they could not help me any further. I asked why and was never given a solid reason why. I left completely dumbfounded. The next day I received a letter from ******** stating that the surgery was never approved. Before the surgery I asked on several occasions if ******** approved the surgery and I was told YES!. Now that I was completely lied too by Advent and the surgeon, I am living with an incomplete surgery and absolutely confused on what to do. The surgery that they did do almost 3 months ago has created constant bleeding in my nose. I called Advent and I was told again they couldn't help me. I have bad headaches and consistent bleeding from the surgery. Advent left me with issues that I have to figure out by myself. Perhaps an attorney can help me.Business Response
Date: 06/26/2023
ADVENT is in the process of investigating and gathering facts related to the complaint filed. We will need a 30 day extension to respond to the complaint.
Initial Complaint
Date:03/13/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been a patient with Advent for several months. Recently I received a billing statement. On this statement, it states that I can pay the amount due at their website. However, when I enter my account number with my date of birth, I get an error message saying that there's no record in the company's system. Multiple phone calls to their billing department have gone unanswered. No one is picking up the phone. Despite the fact that I've left several voicemails requesting a call back, no one is responding. I need to speak to someone to resolve the matter.Business Response
Date: 03/23/2023
On 3/13/2023, a representative from the ADVENT billing department spoke with the patient and resolved the billing issue. Patient was satisfied and nothing further was needed.Customer Answer
Date: 03/23/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
Date:02/17/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of visit: 01/06/2023 Account Number: ************ Procedure billed: Nasal Endoscopy $700.39 This 5 minute office visit was billed as a "surgical procedure"This was the third follow-up office visit and no anesthesia was used as would ordinarily be used during an endoscopy procedure. Nothing more was done or checked than could have been done by my primary doctor. The check into my nasal lasted literally 10 seconds and was not deep enough to warrant a $700 "surgical procedure" coding. After receiving a bill, I immediately called the clinic and spoke with someone. I received a call back with no resolution whatsoever.Business Response
Date: 02/28/2023
2/22/2023 - Phone call discussion took place with patient and discussion of charges and how they applied to his deductible was completed. Patient acknowledged understanding.
In order to resolve patient's dissatisfaction ADVENT completed service recovery of patient's remaining balance.
Patient was satisfied with the resolution.
Initial Complaint
Date:11/30/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a bill dated 11/7/2022 for $700.00 for an appointment on 11/1/2021 that I didn't have. My last appointment with them was in October 25,2021 account #mm0000021194 when I had insurance with UMR and Tricare as a secondary. all appointments after that were canceled.Business Response
Date: 01/09/2023
Review of appointment history and visit notes identifies patient did have visit completed on 11/1/2021 and claim was denied by insurance. Upon receipt of denial, communication was sent to patient but no response received.
Amount due was moved to patient responsibility and receipt of bill caused patient to contact office, when ADVENT employee tried to explain why claim was denied - the patient stated she never had the service and disconnected the call.
Due to the age of the account and the patient dissatisfaction, ADVENT has decided to make a write off adjustment to the patient's balance as a service recovery effort.
Patient was contacted by Director of ************************ and a message was left to call back to receive update on account.
Customer Answer
Date: 01/09/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
Date:11/29/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/2/22, I went to Advent ENT Clinic in **********, **, to consult an ear, nose, and throat physician specialist, but instead, I was seen by a medical assistant named *******************************. She saw me for about 10 minutes, and despite telling her that I had a raspy voice and horrible sinus pain, she just told me to continue with the Fluticasone I was already using and scheduled me for an allergy test and sleep study. I canceled any further appointments with Advent; however, I received a bill from her for ***** minutes consultation for $258.63 and a NASAL ENDOSCOPY DIAGNOSTIC UNI/BI SPX (*****) for $700.39. ****** did not spend 30 to 45 minutes with me and NEVER did a nasal endoscopy on me. She is lying.I am a Doctor of Physical Therapy familiar with this type of diagnostic testing, and I can attest that a nasal endoscopy was not performed on me. If this was done, how is it that Advent has not given me a report? I called Advent multiple times at ************ to complain about their fraudulent billing, but I got their answering machine. Anyway, I left several messages for them requesting to remove the endoscopy charges, but they kept sending me the same bill. I also notified my insurance company, ******************* of Advent's fraudulent billing practices. Please refer to the attached files.I would appreciate it if the BBB could help me with this situation.Business Response
Date: 01/09/2023
Review of visit note documentation identifies that Endoscopy was performed on patient during 9/2/2022 visit.
As a service recovery and due to patient's confusion about procedure being completed, the cost of the endoscopy was adjusted and written off the patient's balance.
A message was left for the patient to call the Director of ************************ to discuss the update to account.
Customer Answer
Date: 01/13/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me regarding the removal of the charges for the endoscopy. I need to clarify that there was not confusion of my part as the Advent's representative claimed. They DID NOT perform any type of endoscopy to me.
Regards,
*************************
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