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Business Profile

Painting Contractors

CertaPro Painters of Milwaukee
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a quote. They wanted me to sign it in the driveway that day. I wasnt comfortable doing that. Later I called the sales *** asking for details about the quote. I wanted to get some details about some of the vagueness before I would come to their location and sign it. He never returned my call so I never went in and signed a contract. Since then, they contact me continually asking have you picked a color or can we come wash the house. I just respond back that we dont have a contract. But they just contact me a week or two later asking the same things. I have never filed a complaint about any business before. This one is extremely aggressive. Easily the worst company *** ever dealt with.

    Business Response

    Date: 06/24/2025

    We are not a high-pressure sales company, but would also not be doing our job if we did not ask if they wanted to move forward with their project.  We are dumbfounded as to what the customer complaint is attempting to resolve.  Below is the email from the customer clearly requesting to move forward.  We have canceled the project in our system and will not make any further contact.  Again, any reasonable person would assume the customer would want to move forward by reading the email below.

    From: [email protected] <[email protected]>
    Sent: Wednesday, March 26, 2025 5:39 PM
    To: Glen Blok <[email protected]>
    Subject: RE: CertaPro quote

    EXTERNAL
    Hi Glen,

    Yes, it was good meeting you.  Let's move forward with this.

    Can we hold off on a shutter decision until later?

    In the meantime, we'll check out the Sherwin Williams site color pallet and see
    what we come up with.

    Thanks!

    Mark

    Customer Answer

    Date: 06/24/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23494523, and find that this resolution is satisfactory to me. 



    Regards,



    Mark Mccarthy

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The people that were sent to my home were NOT QUALIFIED to complete the job that was contracted. I offered to have CertaPro try to resolve this problem and they could not. The work had to be completed by others and, therefore, I will not accept this UNSATISFACTORY work. The workers were also not able to understand when I was telling them that they were not doing the work correctly because none of them spoke English.

    Business Response

    Date: 01/22/2024

    CertaPro Painters team members have made numerous attempts to reach ***** to resolve any issues that persist.  ***** stated she did not want us back into her home and has been unresponsive since.  We have sent her account to collections and filed a lien on her property.  I just left her another message today requesting that she call me back so we can resolve the complaint. 

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CertaPro was hired to: Power wash, scrap and stain house; replace defective boards; repair framing around one window. May *****, 2022 $11,676 CertaPro's Production Associate, came to our residence to discuss our issues (as stated below) and inspect the finished project on May 31, 2022. She told us that she would get back to us. I have sent 3 emails to her since then to resolve these issues but I haven't heard back from her. (June 9; June 15; and June 21)._____________When the staining project was complete, on the evening of May 24, at 8PM, we were expected to pay the balance due. I thought we could at least wait until DAYLIGHT to do a thorough inspection before making our final payment. The quote clearly states that we had the replacement cedar boards and yet new boards were bought, at our expense (with a 100% **** up, according to the Production Associate ). My husband brought out our cedar boards and showed them to the painters. Caulking was not done in areas that needed it, even though promised in the quote. The paint is already peeling/cracking from some areas, or it wasn't scraped and was just stained over. In some areas one coat was barely applied. We have always had one-coat applications done to our house with no problems -- even with the SAME stain brand. THREE people looked at our cedar siding, however it wasn't until AFTER the job was said to be completed that the Production Associate told us that our cedar siding was "failing" and that's why the stain was still peeling. So why were only SOME cedar boards replaced when they were now saying ALL the siding was bad?

    Business Response

    Date: 08/08/2022

    ******,

     

    I assigned your complaint to our General Manager and to my understanding he has reached out and met with you to discuss a resolution to your project concern.

     

    Thank you,

    *********************

CertaPro Painters of Milwaukee is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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