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Business Profile

Tree Services

Hoppe Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

This profile includes complaints for Hoppe Tree Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hoppe Tree Service has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a homeowner. I wanted to take down about 5 dead trees and ask about another tree that the leaves are turning brown on. The man from the company came to my home August of 2023. I asked for two seprate proposals. I never received anything. I never signed any proposal or even saw any proposal. Yesterday, November 20, 2023, I received an invoice for fertilizing ALL 26 of my trees for $1,266.00! They claim they fertilized on October 25, 2023, two months later. I never received a phone-call, any notice, no card in the door or sign that they were at my home. I never saw them on my property! Nothing. I can not work with a company that trespasses onto my property, has no signed contract, claims they did work I never asked for, and is now demanding payment for work I have no idea that they did or didn't do. Last I heard this is extortion!

      Business Response

      Date: 11/22/2023

      She accepted our proposal via our electronic confirmation system on Sept. 1st 2023.  Our sales arborist emailed back acknowledging this on Sept. 4th letting her know this fertilization order was in our system.  On Oct. 18th our plant health care manager sent her an email letting her know we were coming.  Upon completion we sent an electronic receipt of what we did and the invoice in a separate email.   We have an excellent system for communication with our clients and did everything right here.  We will continue to consider her invoice outstanding and will work towards getting paid for our services.  We have documentation of all of our correspondence with her.  

      Customer Answer

      Date: 11/22/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I never signed or sent in my proposal. I never even saw a proposal until November. I have a copy of the proposal that I asked their office secretary to send me, after I received the invoice in November.  This was the first time I saw the proposal. I called the secretary and she sent it to me and "Nothing is signed"! Nothing is approved, because I never saw the proposal until I got a bill. Somehow, this company is manufacturing e-mails and claiming they sent all sorts of things to me. I have never received anything! Nothing! Yet every time I turn around, a new e-mail shows up. I didn't even get a phone-call to ask if I am receiving their e-mails. This company is working with my neighbor, and has sent e-mails to my neighbor. However my neighbor can not authorize work on my property. I am the customer for my property. My neighbor can not approve anything on my property because my neighbor does not own my property. I am the owner. I don't know what kind of games this company is playing, but they are unethical and somehow sending e-mails and blocking me from receiving them. 

      I am a 73 year old person and this is elder abuse. Their lies are massive! I would never treat a customer like this. All they had to do was send the proposal by US Mail back in August. If I wasn't responding, all they had to do was call me by telephone. This company can claim anything they want, but my proposal is not signed (see attachment) and companies can not act on any neighbor's say so. 


      Regards,

      ***********************

      Business Response

      Date: 11/22/2023

      Since the woman does not remember accepting the quote, it may have been accepted by her son.  Her son was having similar work done close by and was the one that original called us.   As mentioned previously we have email documentation of the acceptance through our acceptance web form.    I hope she communicates with her son and can contact me back at ************  August Hoppe

      Customer Answer

      Date: 11/22/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [I have gone to the Geek Squad at Best Buy to have them look at my computer to make sure there is nothing wrong with my settings or anything else with me receiving e-mails from Hoppe Tree or their employee. Best Buy has verified for me that there is nothing wrong with my computer or settings and has stated that if an e-mail was sent to me from Hoppe, I would have received it. Best Buy verified that the problem is not with my computer. They said "if Hoppe sent any e-mails to me, I would have received them". Best Buy could find nothing on my computer from Hoppe. They found: no e-mails, no proposals, no e-mails stating they/Hoppe were coming to my home, no e-mails received or sent from me and my computer with regard to anything. Perhaps the truth is this company Hoppe NEVER sent me anything and I never saw anything, or signed anything, as I have been stating all along. Best Buy verified the problem is not on my end.  Note: Best Buy verified the mistake is with your employee, because if your employee had sent anything to me, I would have received it. 

      Regards,

      ***********************

    Hoppe Tree Service is NOT a BBB Accredited Business.

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