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Business Profile

Auto Services

Auto Safety Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Auto Safety Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Auto Safety Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/2023 I took my 2003 Yukon Z71 in to auto safety center for some repairs they charge me ******* cents i got my truck back 3/2024 to have to have them repair it again for another ****** for some of the same leaks that they was suppose to fix the first time I have videos and all my print outs in the emails that they sent me i would like a refund and have my truck taking somewhere else to be repaired the correct way they keep charging me for the same leaks that was suppose to be fixed the first time they repaired my truck

      Business Response

      Date: 07/03/2024

      Response is attached above in a ****** Doc. Thank you

      Customer Answer

      Date: 07/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      *******************************

    • Initial Complaint

      Date:03/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We brought our family car there running and working, and now after getting it back our family vehicle has a knock in the motor and has no power to be able to drive correctly. I have 3 other witnesses besides myself that can verify the issue.

      Business Response

      Date: 04/11/2023

      **************** vehicle came in with very bad engine noise and was 2 qts low on oil. Please see our uploaded invoice with inspection from **************** visit indicating the condition the vehicle arrived in, engine making loud noises and oil level is was low by 2 qts. All the issues ************ states were pre existing.

      Customer Answer

      Date: 04/11/2023

      Here's pics of the oil they spilled and it was two quarts over from what the mechanic said that did our tuneup so we had a vehicle to get our kids that costed us ****** plus 70.00$ for parts.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************

      Business Response

      Date: 04/12/2023

      Our invoice and inspection notes indicate that **************** complaint was pre-existing to the vehicles visit here. It was low on oil, it was making loud noises from the engine, it was having drivability concerns as indicated from the customers reasons for requesting service. 

      Customer Answer

      Date: 04/13/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
      This is a picture of the part that was taken off and I had to pay to have someone repair due to there error. I never asked them to look under the hood it was for the slipping in the transmission and the hobble in the back end of the car. Plus I have 3 people including someone who progressive had us take the car to for the body work that said the car had power when driving into the shop. I also have someone who followed us to the Auto Safety Center that said it had power and didn't have a knock at all. Also why did they offer to do a free oil change when I asked what kinda oil they put in because we run full synthetic oil and the guy behind the counter said the put regular oil in? Me and my feince were there and it should be on camera at the time we were there. I want the cost for the part's I had to get and the cost of the person we had to pay to fix it as well as the person who had to drive us around to get to all of our appointments. I have people who will verify all these things and have a lawyer that has the paperwork who can send over what should of been done not all the extra things that they did.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************


    Auto Safety Center is NOT a BBB Accredited Business.

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