Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no account or business with this company, but they keep calling me leaving voicemails for a ****** attempting to collect a past due balance on an account. I have advised them multiple times that I do not have any type of account with them (my name is *****) and that there seems to be an issue with them calling the wrong number. Their customer service acknowledges the problem and tells me my number is removed from their system yet the calls and voicemails continue. Its becoming harassing and bothersome to have my phone ringing for a collection on an account thats not mine for a business I have no affiliation or account with. I have revoked their permission to contact me on multiple occasions and they continue to do so.

  

  Business Response

  Date: 08/05/2022

  Thank you for taking the time to leave a review for us, *****! I am so sorry that you continued to be contacted by us in an attempt to collect a past due balance on an account that you do not have. Please know that this was not intentional.
  
  After reviewing previous contacts with your phone number, I see that there was a mistake on a USCCA members account that entailed your phone number rather than their own. You previously reached out to us via chat, concerning this issue back in June of 2022 and unfortunately, we provided incorrect information to you, stating that the phone number you were being contacted by was not affiliated with the ****** This resulted in you being contacted by us again due to your phone number not being removed.
  
  I am glad to see that you were able to connect with one of our team members yesterday, 08/04/2022, to properly remove your phone number from the incorrect account in order to get this resolved.
  
  Your desired settlement was a request to be contacted by USCCA, however, your last contact with us stated you would take legal action if we were to contact you again. Does this BBB review satisfy your desired settlement? Or would you prefer a phone call from a supervisor?
  
  
  We again apologize for this happening and hope that we were able to put your concerns about our organization at ease. Please feel welcome to contact us at any time in the future if there is anything that we can do to help you!

  Customer Answer

  Date: 08/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This response doesnt hold much weight to me due to the fact that I made your company aware of this almost ONE YEAR ago on 8/31/2021. I attached the chat transcript of that conversation where Im told that my number was removed and I wouldnt be contacted any further which did not happen. I do not accept your explanation that it was a mistake back in June of this year when I made you aware of it in August of last year and it wasnt rectified. My interaction with an agent of your company in June of this year was them giving me incorrect information that I was being contacted from a scam number not affiliated with USCCA/Delta Defense, which was also not accurate but I do thank you for acknowledging that mistake. You may contact me by e-mail only, and only in regards to this matter but unfortunately I cannot consider this matter resolved when Ive been told these words before almost one year ago and the actions continued. Time will tell if you are going to honor your word this time around. 

  
  Regards,
    Bryan 
  ***************************

  

  Business Response

  Date: 08/12/2022

  I totally understand your frustration ***** and again want to apologize. As mentioned before there was absolutely an oversight on our part when your number was unintentionally not removed from our system and we take full responsibility for that. This will be used as a coaching tool for everyone involved to ensure nothing like this happens in the future. As mentioned previously, I can assure you that your number has definitely been removed from our system now and you will not be contacted anymore. I apologize again! If youd like further contact, please feel free to email a supervisor directly at **************

  Customer Answer

  Date: 08/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************