Complaints

This profile includes complaints for 1 800 Got Junk's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1 800 Got Junk

  615 S 89th Street Suite B West Milwaukee, WI 53214

• 

  1 800 Got Junk

  7320 W Florist Ave Ste C Milwaukee, WI 53218-1856

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had service from this company on 6/25. The truck they arrived at least halfway full already. I showed the workers all the stuff to take. I specifically told them not to take the mirror in the room they were in upstairs. I was quoted 1/3 of a truck after showing them everything. After they removed a few things they bumped it up to 1/2 truck. They had to empty the truck somewhere that they claimed was 20 min away and come back to get the rest of the items an hour and a half later. When they came back they said Id be charged even more for the remainder of the stuff they had to take (even though I told them this stuff had to go to begin with). I went from 1/3 of the truck to 5/8 though everything was disclosed in the beginning AND the truck was already half full to begin with. This is not "transparent" pricing.I never realized in between them both coming in and out that they took the mirror. They also didnt take some of the stuff I had set aside to take. They tout a contact-free service, so I should not have had to be monitoring the workers. I tipped both workers $20 cash each. No final walkthrough was offered or done.Several hours later I called in a panic when I realized they had taken the mirror my dead grandparents had gotten me, full of my own jewelry as well as my grandmothers, and keys to my portable safes. I called customer ********************** who called the local franchise. Then began nearly 4 hours of calls and theyll call you back shortly and then no one calling.I was even given the GM's number. He kept sending me to voicemail, though I was told he would answer. Never called me back. Was told he was going into the office to get things checked out but apparently that never happened.I waited until 830 AM 6/26, then called him. He told me the employees told him that I said to take it. He then tells me theres nothing he would do, the employees took it to the dump. No apologies, was told he would not reimburse me. Company claims to donate items but they don't.

  Customer Answer

  Date: 07/10/2024

  Credit was received last night, complaint can be closed out.

  
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  removing an old refrigerator, they did damage to the floor steps putting deep scratches on the steps and have not sent someone to resolve the isssue

  Business Response

  Date: 08/16/2022

  We have reached out to the client to resolve the complaint and have not heard back from them. As soon as they respond back, we will work with them to resolve the issue. 

  Customer Answer

  Date: 08/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  they have not reached out to me  either by phone or mail.  I am awaiting communication from them.  Their offer was to not charge me or send someone to fi the damage.  I paid them and have not heard from them , I am requesting they refund my payment.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2 at approximately 9 oclock in the morning one 800 junk came to my home and remove property told me that it will be 699 for everything came with the truck half full did not finish the job charge me 699 I talked to the manager they did not correct the problem.I was expecting a whole truck empty that did not happen Im very dissatisfied and they left a lot of stuff this was my rental property.I only had two big items a washer and dryer the rest was just trash I hope they dont treat other people like this

  Business Response

  Date: 07/27/2022

  On 7/2/2022 Our team arrived and met with the customer and the customer showed our team all of the items that were potentially being removed that totaled out to 2+ truck loads.

  Once given the estimate the customer stated that she only wanted to pay us to remove 1 truck load and not pay to remove everything. The customer agreed to 1 truck and proceeded to have our team begin work.

  The truck that showed up at the beginning of the appointment had 1/4 of a load from the service just previous. The team filled up the other 3/4 of a truck that was still available and went to our transfer facility to separate the items that were recyclable, donatable and items that were not reusable. The team then returned to the customers home and continued to fill the now empty truck 1/2 full bringing the total to **** truck loads. The team only charged the customer for 1 full truck even through we took out 1 1/4 truck.

   

  Unfortunately the customer is trying to force us to remove 2 plus trucks for the price on one truck.
  
  

  
  

  Customer Answer

  Date: 07/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  Korea ****** I paid $699 I asked for a empty truck they came with the half for truck I feel for my 699 it was net worth it they did not even have to take furniture they only took Junk and washer and dryer that dont fill up a whole truck these people are a rip off they should have came to my house with an empty truck When your the customer they should have done what I ask empty truck everything was done by looking that all . I know that I didnt full a hold truck.

  Business Response

  Date: 08/02/2022

  Unfortunately, we are unable to send an empty truck to each job since all local transfer stations charge a minimum of $150 for each load that is dropped off to their facility. We arrived with a 1/4 of a truck and filled that truck all the way up. We then took that truck to the transfer station, emptied it and went back to the residence and took another 1/2 truck. In total we took 1 1/4 trucks for the price of one full truck. The client stated she was only willing to pay for one truck and we did our best to take extra at no addition charge. 

  Customer Answer

  Date: 08/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  Korea ******.  I feel that they didnt do there job.its sad that company take a vantage of people.They should have sent me a empty truck. I pay ****** for a empty ************ didnt get it in the truck. everything they did was sight. I feel they just took my money.