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Review fromDonna J
Date: 09/25/2022
1 starDonna J
Date: 09/25/2022
I needed another zone added to my lawn, already had 3 that they connected to the current system. I was shocked to receive a bill from them for exactly $1,000. I only had a verbal quote of about half what I was billed. Nothing was itemized, such as parts, labor or tax. I plan to contact the company on Monday to get an itemized statement. The control box was already installed so it was a simple extension. So disappointed in their poor business practices. Amazing how the statement had such an exact number. Did they round it up down, or just guess at what they could gouge from an octogenarian!
Outdoor Services of the Coulee Region, Inc.
Date: 09/29/2022
Dear *****************************, Thank you for taking the time to communicate to us why our irrigation billing did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue, it gives us an opportunity to grow and learn from any actions that *** have taken place. After reviewing your account, we have billed for service correctly, and am deeply disappointed you did not reach out to our office first before discussing your situation here. As the Office Manager, I am here Mon to Fri, 7 am to 4pm to discuss any concerns or questions you might have had. Any time we have a complaint our intention is to resolve the situation so we are both happy with the outcome. Furthermore, upon reviewing your bill and quote, a quoted job does not come with an itemized bill. If we scheduled a service call then it would be itemized. Your quote was listed from ****** to *******. Since your actually bill went over quoted price ($1121.78) I billed accordingly to *******. We highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future. Lastly, we would like to make our best attempt in regaining your confidence in our company if possible. I would be happy to speak to you about this bill. You can reach me at ************ as we believe in constantly evaluating how we can prevent problems from occurring again in the future. Sincerely,************************* *************** Manager/CHRO Outdoor Services, **** | *****************************************************************
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