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Business Profile

Office Furniture

btod.com
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/28/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction- 8th Sept 2022 Billing amount - $582.03 Product - Eurotech **** Chair Seller - BTOD.com Order - ****** I ordered the product from btod.com and expected to receive the product soon. A few days later, the delivery status changed to delivered but the item itself never arrived at the location. I started an email conversation with the seller and due to some delayed response initially, I went ahead and filed a dispute with my credit card company instead.My dispute was also rejected because the business provided documentation including a tracking ID and a photo.I looked at the photo and it has some boxes in it (also attached below). I cannot even make out the surroundings of the boxes or where they were delivered. How is this a valid proof of delivery?My cctv also did not pickup any activity from the claimed delivery date after which I am sure that the item was delivered to a wrong location.At this point I have all but lost hope and truly dissapointed with the way seller is handling this, since they now tell me that the case was closed due to a delayed response from my side (during my ongoing dispute). I just want a refund now because I am in a lot of pain due to my back problems and because of which I ordered this costly chair. I am okay now even with sitting in my old damaged chair because all this mess created by the shipper.

    Business Response

    Date: 12/14/2022

    Dear *****************************,

    We apologize for the missing ***** delivery.   Your full refund has been issued.  We apologize for any inconvenience.   

    At BTOD we care deeply about our customer experience, so I want to thank you for reaching out.

    Please feel free to contact me directly with any concerns or issues. Thank you again for your thoughtful feedback.

    Sincerely,

    ********** *********************

     

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