We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Education

Ecom Papi LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint against an individual named Michael, who has been engaging in deceptive practices related to setting up online stores on *******. I initially contacted Michael with the intention of having an online store created for my business. After making a payment, I received an email claiming that my store was ready. However, upon attempting to verify my email, I discovered that the verification message was sent to Michael's email instead of mine. Since this incident, I have made numerous attempts to reach Michael through various channels, including Instagram and email, and even attempted to leave comments on his social media posts. Despite his quick responses to other comments, he has completely ignored my inquiries. It has now been two months, and I have not been able to make any contact with him.Additionally, I have come to learn that I am not alone in this situationother individuals have also reported being scammed by him. Furthermore, many of his so-called "success stories" from clients or students appear to be fabricated. Despite the growing concerns from those he has scammed, Michael continues to flaunt a lavish lifestyle on social media, which raises further suspicion about his operations.I urge the BBB to investigate this individual and take appropriate action to prevent him from scamming others in the future. This is his Instagram account ********************************************************************

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was 3/10/24. I was communicating with this business via instagram. His instragram handle is @michaelcreated. I wrote him that I purchased an item from his website, www.selfmadedropshipping.com. The total was $397.00. The service was not provided as promised on the website. This individual "created a shop" for me on Shopify.com. One other item that was promised on the website at the time was a 1 on 1 video chat via zoom. This is crucial for the process because the service of opening up a shop is no good to me if I do not have someone guiding me through the next steps. I have reached out to the business multiple times via Instagram and various emails and have not received a response back to resolve this. I also have a screenshot of his website at the time of purchase that shows what is included when your purchase his service and it included three things, "your own custom store + virtual class + 1 on 1 zoom call with me." The website has since been updated to remove the 1 on 1 zoom call with him and only provides the first two services. He continuously shows up on Instagram and is active in emails as I receive bulk emails from him offering further services. It is disappointing and feels like a scam that he does not deliver a service that was promised at time of service.

  • Initial Complaint

    Date:01/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on November 7th 2023 i purchased an online course from Michael Serna's Instagram page called MichaelCreated. (ecom papi is his linktree name where i found his instagram) he promoted an online course saying he would provide a service where he would make me a drop shipping store and would included a zoom call to teach me how to run the store. he said the store "would be ready in 6 to 7 DAYS" and after not hearing from him in 7 days, i began sending him messages. it wasn't until December 5th where he replied "i am sending your store tonight" and he never did. i kept reaching out to remind him and on December 13th he said "sorry i got busy what is your email you should be receiving it today" i sent my email and again received nothing. the last message i got from Michael Serna's MichaelCreated page was on December 19th where he said "the store is ready but since its the holidays its busy but after Christmas we can get on the one on one call" that was the last time he read my message and he doesn't read the messages at all now. he kept promoting the course too for other people to sign up. i paid the 280$ using my Cash App card and entered my information through the Link App. i am disputing this business because i reached out to him through Instagram, cash app, email, even tiktok but he blocked me on there. but he will not return any messages anymore. i never got the store, i never got the zoom call. i never got an explanation on why there is a delay, i never got anything from him just him saying he was going to send the store but never did. i tried to comment on his post thinking my messages just don't work and i found other comments of people saying they haven't received their courses either. i even changed my Instagram name from mexipinahotbox to sillybillybob444 to see if he would reply too but nothing worked. i send you this message in hopes that you can help me get a refund and have his page shut down. thank you so much i look forward to hearing some good news

  • Initial Complaint

    Date:01/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 27 I paid Michael Serna $200 for a 1 on 1 course with the promise that he would have a Shopify store set up for me within a couple of days. Two months later he has not delivered despite multiple attempts to contact him. He eventually blocked me on social media and accused me of harassment. I know for a fact Im not the only one he has scammed because I have managed to glance at his comments from other scammed clients but he quickly deleted the comments and blocks them. He is scamming ********* of their ******** dollars while he boasts of living a grand lifestyle in ****** using money he earns from *********.

Ecom Papi LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.