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Business Profile

Public Golf Courses

Lake Windsor Country Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Golf Courses.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am currently still a member of Windsor ************** operated by Windsor Golf Ventures ***** located in Windsor, *********, because the management has not processed or confirmed my cancellation request.Due to personal and health-related reasons, I was unable to attend the gym for a considerable period. I contacted *********************** Manager, to request either (1) an extension of my membership for the unused time or (2) a refund for that unused time.Unfortunately, I was told that the only option was to provide a medical note to freeze my membership, even though this requirement is not clearly specified in the contract I signed. I believe this demand is unreasonable and inconsistent with good customer service practices.Later, I requested the full cancellation of my membership, but to this day I have received no response from either Ms. ******* or Mr. *** from the administrative team.This situation demonstrates a lack of flexibility and poor customer service, which is contrary to the spirit of Wisconsins consumer protection laws, including Section 100.177.Additionally, I consider it inappropriate to be required to disclose personal medical information without this condition being clearly stated in the contract. In the *************, medical information is protected under federal privacy laws, such as the **************** Portability and Accountability Act (HIPAA).I am requesting a billing adjustment to resolve this complaint. I respectfully request that Windsor ************* / Windsor Golf Ventures **** either extend my membership for the time I was unable to use the facility, refund the unused time, or proceed to cancel my membership without any penalty or additional fees.I respectfully request that this complaint be investigated, added to the public record, and that Windsor ************* / Windsor Golf Ventures **** be advised to review and correct these unfair practices.

    Business Response

    Date: 04/15/2025

    Dear Mr. *********** and Ms.Daz,

    Thank you for your message.
    After reviewing your request and considering the circumstances, we will honor your request to cancel your membership at Windsor ************** effective immediately.

    Please note, however, that due to the nature of this interaction and in alignment with our company policies, you will no longer be permitted to access Lake Windsor Country Club or Windsor ************** nor will you be eligible to rejoin either facility in the future. This includes all membership types, guest access, and participation in any club-sponsored activities or events.
    We wish you the best in your future wellness endeavors and thank you for your past involvement with our club.

    Sincerely,
    **** ******

    Customer Answer

    Date: 04/15/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    While I appreciate the acknowledgment, I reject the response as satisfactory. I have no intention of returning to this facility, but I strongly object to the retaliatory and unjust permanent ban included in their reply a decision made only after I exercised my right to file a formal complaint. I believe this reflects unfair treatment of consumers and confirms the importance of further oversight.

    Regards,

    Eng. ***** ****-*******.

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 21, 2024... We had extremely damaging storms come through our area. The strong winds caused a rotten tree on the golf course side to separate and crash down onto my neighbors fence and ended up damaging my daughters playset, sandbox, outdoor string lighting and the outdoor deck toy box. I called the golf course May 22, 2024 right after the storms to talk with someone about it. ********************* the ** returned my call on Thursday morning at 8am to tell me their insurance was coming out to get it cleaned up and they'd reimburse for the playset and sandbox (whatever was damaged). I explained we were moving his response was "insurance will just cut a check". Moving forward a week... Tree is still here, has damaged more now and it seems the neighbor landlord and golf course are battling over it. Now today June 3, 2024, the tree is STILL here on my half and I STILL have a DAMAGED playset, sand box, toybox and we are unable to go out and play in the yard. We had to cancel a cookout. My dogs can't run in the yard. I am in the middle of this all and NO ONE seems to be doing anything about this at all. I have been looking at MY options as a tenant who is stuck here with a hazardous environment. The tree has shifted since the storm. I just want the tree gone and the money to replace the sandbox (sand) and playset (rubber mulching, mat, lights) and the outdoor deck box.

    Business Response

    Date: 06/04/2024

    Lake Windsor Country Club

    4628 Golf Drive,

    Windsor, WI 53598

    June 6th, 2024

    Dear ********,

    Thank you again for reaching out, per the statue of Wisconsin. "In *********, if a neighbor's tree falls over onto your land, the general rule is that the tree becomes your property. This is because the "felled tree rule" states that the owner of the land where the tree fell is the owner of the tree and any wood obtained from it." Our insurance does not cover this property, this would be the owner of your property that you are leasing from.

    Please let me know if you have any questions,

    Sincerely,

    *********************

    General Manager

    ***********************************

     

    Customer Answer

    Date: 06/04/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Once again, the golf course is trying to pass this off to the landlord across the street and now off onto my landlord. The tree has been deemed rotten per the city of Windsor ordinance.
    I have about 45 photos of the tree damage, the dead limbs and branches that the "clean-up crew" throws against the fencing back here. They have been ignoring this tree for YEARS!! I also have 7 witnesses (one being someone who moved but has been complaining prior about the tree). I have a report filed with the Dane County Sheriff field division as well (they have photos of the tree as well).

    The golf course should have had this removed and taken care of and reimbursed for damages a while ago. The fact they are pointing fingers instead of doing what is right is going beyond an acceptable amount of time. At this point, this is pure negligence. 

    Regards,

    *****************************

    Business Response

    Date: 06/04/2024

    Lake Windsor Country Club

    4628 Golf Drive

    Windsor, WI 53598

     

    6/4/2024

     

    Dear ********,

    Thank you for sending us a message. If the owner of your property let us know that the tree was a danger to his/her property, we would then remove it. We have taken over 53 trees off the property along with trees on property lines within the past 2 years. This tree was full of leaves when it fell due to a large storm that came through the area. There has been a large amount of storm damage in the area and will take time to have the insurance companies address this, as stated this is the responsibility of the insurance companies and property owners which had all been contact as of May 23rd. 

    Sincerely,

    *********************

    General Manager

     

     

     

Lake Windsor Country Club is NOT a BBB Accredited Business.

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