Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 16, I was scheduled to get a facial from this company. I made my appointment online a day or two before and had to pay at least half of the amount. I decided to pay the full amount plus a tip. On the morning of the 16th, I received a text message saying that the appointment couldn't happen due to the esthetician having a sick child. We exchanged a few text messages and I thought I had an appointment for the following day. I drove the half hour there only to find out she hadn't put me into her schedule and had "double booked " others in that time. Ok, I still wanted to try to get the service done. I waited for an answer for hours and finally had to head home. I was understanding and just wanted a refund of my $108, since no services were rendered and the cancelation was not made by me but the esthetician. . I was told on June 17th that I would be refunded. On June 22nd I asked about it and was told it would take 3-5 business days. I never received the refund. On August 2nd, I sent a message saying If I did not receive the refund in3 -5 business days I would be contacting my bank. I never received any response to that message.

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had prepaid for two Brazilian wax appointments and unfortunately had to cancel, one was canceled a week in advance the other a month in advance, when asked about a refund she said it automatically goes back on original form of payment and should take 3-5 business days, well it never came. I tried this was in July I cancelled and I got tired of waiting so I tried rescheduling again and something seemed to always come up so I requested a refund again and all she said was ok, it has been nearly two weeks and this last is not answering my messages and has not returned my $140, when reading reviews online this seems to be an ongoing issue with her.

  Customer Answer

  Date: 09/07/2022

  The business did contact me today, via Instagram and offered to meet me Friday at 10am to give me a check for my refund. 
  

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a waxing appointment for 2pm on 8/18/22 which required a 50% deposit of $35. The day before the service they texted me to ask if it was okay to move my appointment back 2 hours, to 4pm. Then less than an hour before my appointment I was texted again to ask if I would be available several hours later or the following day. I offered to be flexible and wait until she was free, but after waiting for a few hours I was never contacted again and requested to cancel my appointment. She has very strict "rules" about deposits being nonrefundable, thus I was not given my deposit refund. However, the rules are all in regards to the client being at fault and in this case the beautician was unable to uphold the negotiated appointment time. Per online reviews it appears this is a very common practice of her to change appointments and take peoples' deposits. It seems to be a predatory practice to take money of people who don't care or have the time to fight the scam. I would like an immediate refund of my $35 deposit as well as follow up or investigation into the legality of these practices.