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Business Profile

Condominiums

The Renaissance Condominiums

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Renaissance Condominiums is the legal name for the condo association for the ****** Grand Resort in ***************. Members of the association board are *********************** ************ ****** ****** (VP), *********************** (Treasurer), ******************* (Secretary) and *********************. The best way that I can elaborate my issue is to paste A portion of the letter sent to the association by my attorney. NOTE: There are 14 victims here. The association has not responded to my attorney since the letter was sent on Aug 2, 2023. Their attorney acknowledged the letter but did not respond. See below The Renaissance Condominiums assessed numerous common costs solely to ************ unit owners. Therefore, the costs of these items cannot be solely attributable to the ************. In addition, a large part of the budget increase attributed to the ************ arises from elevators and electricity costs. While each unit owner bears responsibility for used by the owners unit, the significant electricity costs allocated solely to the ************ arise primarily from that fact that the current property manager installed an unauthorized laundromat in the ************ that runs for over twelve hours a day. The property manager uses this laundromat to clean the linens for rental units in the Condominiums, and therefore, the electricity specified in the budget should be considered a common element. The 300 Buildings elevator should also be considered common elements given that these elevators are used by all guests on the property to get to the pool along with the housekeepers, who clean all condos on the property. As such, we respectfully request that the Association review and revise the 2023 Budget to share the costs of maintaining the common elements amongst all Unit Owners. If these items are not already separately metered, we request that the Association undertake efforts to install separate metering so that these costs can be calculated accurately.

    Business Response

    Date: 12/21/2023

    Dear BBB of *********,

    *************** to the complaint on behalf or the ***** of ******************** complaint sent to you is not a consumer issue. 

    As ************ indicates in his complaint, the issues he has raised with the Renaissance *********************** are of a legal nature, requiring the interpretation of the Association's governing documents.  Both ************ and the Association have legal counsel involved and will continue to work through these issues to find a resolution as quickly as possible.

    Thank you,

    ***********************

    Treasurer

The Renaissance Condominiums is NOT a BBB Accredited Business.

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