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Business Profile

Roofing Contractors

Link's Contracting, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    last September I believe is when they started the project. New roof, on house and garage, new siding new window trim. The roof was done. I dont have pictures but they trashed our landscaping. Then a few days after roof was completed the fan in our bathroom had water pouring out of it in the middle of the night (because of rain) but what a nightmare that was. Thankfully the came out the next day fixed it and no problem since. Then the siding got delivered and we wanted black and it was espresso. So we had to wait even longer to get not even the color we wanted because it is charcoal. I said fine because I just wanted it done. For the trim on the windows we also wanted black. But the trim on the garage started to warp so someone came took it off 2 months ago and put on new stuff but it started to warp. He said the guys before him did everything wrong and they cant fix it because they are in jail for meth!! So he had to get a thicker material and he showed us swatches and its not even black. So now it wont match the other trim! They did an awful job caulking the windows awful job looks like a 5 year old did it. He came to fix it and it looks even worse. I want my money back so I can get a company to get it done and do it the correct way! This should not be a year long project and the communication and work skills have been absolutely horrible!

    Business Response

    Date: 09/20/2023

    ****** is aware of the issues.  We plan on correcting these issues.  This will take place before month end.

    thank you

    ***************

Link's Contracting, Inc. is BBB Accredited.

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