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Business Profile

Dome Structures

WV Glamping Domes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been in contact with Timothy for weeks planning an anniversary get a way. Last minute they open a reservation. I ask can I take care of it in the morning. They assured me that would be fine. When I clicked the link nothing was available. Knowing that they had promised to open the availability before and had neglected to do so I was thinking it may have been an oversight. I messaged them and someone else has reserved the room. This ruined the planned weekend> I had waited for many weeks for this opportunity and now one night before the planned anniversary weekend I have no reservations or alternate plan.

    Business Response

    Date: 01/28/2023

    We are officially closed in winter mode right now. (and before and after the time the complaint occurred with Mrs. M.)
    Important Factors:

    1. No Transaction actually occurred.
    2. In good faith, even though we are officially closed, on request from Mrs. M., on Wed Jan 25, We opened up a reservation and sent the link for Mrs. M. to use to book the reservation. 
    3. Mrs M. waited to attempt to place the reservation until the next day, Thursday Jan 26.
    4. In the intervening time Mrs M. waited to attempt to place the reservation, another guest booked the reservation.
    5. We offered Mrs. M. several other options after that happened, and she declined every single thing we offered her including referred her to competitors.
    6. Mrs. M. acknowledged “…I should have booked last night…” See screenshots
    7. Mrs M.’s Husband Contacted us and acknowledged it “I know it wasn’t your fault”


    In summary, We agree with Mr. M. It was not our fault. We agree with Mrs. M. that she should have "booked last night" It's simply a matter of a voluntary delay on the part of Mrs. M. ultimately resulted in her missing her chance.
    Thank you for taking the time to review the facts presented.  Cheers.

WV Glamping Domes is NOT a BBB Accredited Business.

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