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Business Profile

Garbage Removal

A & W Sanitation, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 2024 my trash collection had stopped and my sticker was ripped off my cans. I made numerous calls to A&W sanitation to be told everytime I called thst I owed a different amount. I have and always have paid usually 6 months at a time. I was told my check bounced, I have no record of my check bouncing because a had a fraud freeze. I was told 42.17 would bring me up to date and 62.00 would pay for October. This came from Linda. I was only allowed to pay by cash or money order because "my checks are no good". I sent and 82 money order in October and now they will not answer the phone or pick up my trash. I have 2 months now at my home and they are the only trash service in my district. If they are not going to pick up the trash I have clearly paid for then I would expect a refund. Their voicemail rambles on and then hangs up on you. Nobody ever answers and if they do they say we'll get back to you and do not call back.

  • Initial Complaint

    Date:06/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had received a cut off notice from this company I paid the bill over two weeks ago by mail. I have been cutoff and cannot get the office to answer or call back to be able to have my services returned. I have called and left two voicemails over the last two weeks. The phone rings and goes to voicemail no one every answers they aren’t checking their mail to ensure payments was received and righting the situations.

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have lived at my address for just over 3 years and within this last year we have had nothing but issues. We pay for our service and our service is rarely received. We have multiple bags of trash that animals are getting into. Our sanitation sticker is valid and visible. I pay for this I want it done. It’s been over a month since my garbage was last picked up. I will be seeking legal action if this isn’t taken care of.

    Business Response

    Date: 02/01/2024

    Dear Sir,

    This matter has been taken care of. A neighbor at the bottom would not move his vehicle so we could get upon the hill. We called the town hall and they said they would speak to the vehicle owner. Well it went on for another week, then we got caught in 12" of snow that messed everything up. We have since been able to get upon the hill and clean everyone up.  The 3 customers knew what was going on and we have done out best to get it taken care of as soon as we were able to get up there.

    Wilma Fox, owner
    A&W Sanitation, Inc.

A & W Sanitation, Inc. is NOT a BBB Accredited Business.

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