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Business Profile

Pool Supplies

Coopers Aqua Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Hayward valve for my sand filter from Cooper's pool for $125.00 over a year ago. I contacted Coopers within a week of the purchase due to the faulty valve releasing to much water when trying to engage the valve to backflush. Coopers told me this was normal . Since then I have contacted Coopers five other times explaining my issue. I am told this is the way the valve functions and me knowing better.
    I finally contacted Hayward this week and they told me that the place I purchased this valve at was wrong. It should only release what's in the lines and no more.
    I have tried with Coopers to resolve this issue and feel like they do not want to admit they are wrong. I wanted a replacement when I purchased it but keep getting told this valve SHOULD run like that when Hayward tells me I am correct and they do not understand why Coopers tells me I am incorrect .

    Business Response

    Date: 06/21/2023

    SID COOPER - COOPER'S AQUA SOLUTIONS

    THANK YOU FOR THE LETTER,  CURRENTLY TO THE BEST OF OUR KNOWLEDGE, TALKED WITH THIS LADY.

    BRENDA ***** - THE PRODUCTS IN WHICH SHE IS REFERRING TO, IS WARRANTY BY HAYWARD CO.

    WE DO NOT HAVE THIS NAME IN OUR SYSTEM FOR AN INVOICE - BUT COULD HAVE BEEN A CASH REGISTER RECEIPT, IN THIS CASE, THE PART WILL NEED TO BE RETURNED, SO WE CAN VERIFY DATE CODE ON UNIT, AS WELL AS INSPECT DEVICE TO MAKE THERE IS A PROBLEM, IN THE MANUFACTORING OF THE UNIT. AS WELL AS TO MAKE SURE UNIT WASNT DAMAGED DURING INSTALLATION, WHICH WOULD CAUSE NO WARRANTY - BEING DAMAGED DURING INSTALLATION - 

    WITH RECEIPT IN HAND IF WARRANY IS ACCEPTED, UNIT WOULD BE EXCHANGED,  FOR ANOTHER SAME ITEM ONLY 

    PLEASE FORWARD ANY RESPONCE OR DATA MATERIALS TO EMAIL: ****************

    THANK YOU,  

    Customer Answer

    Date: 06/22/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    Brenda ***** 

Coopers Aqua Solutions is NOT a BBB Accredited Business.

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