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Business Profile

Hair Products

Tressurge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product was purchased from Tressurge 12/19/2021 with a 100% money back guarantee, within 180 days (captured on attached screenshot). The screenshot also shows the return policy states no products must be returned for a full refund. 03/07/2022 Tressurge was contacted for a refund due to an allergic reaction. The representative claimed the bottles must be returned for a full refund, or I could keep the bottles for 1/3 refund of the purchase price, which contradicts the original posted agreement. The product was returned at my expense $9.64, and received by the company 03/14/2022. I was told to wait up to 30 days for my refund. Tressurge was contacted 04/20/2022 since the refund wasn’t received. They claim they were unable to refund using my card, and they would send a check instead. Several more calls, including one 06/2022, they claim they sent a check I didn’t receive. Monthly since then they have been investigating my receipt of this mysterious check without a tracking number, and suggesting I wait 3-4 weeks to have the issue “quickly” resolved. They claim I’ll receive an email at the completion of their investigation, and my refund check will be reissued. This has been ongoing since July 2022, and I was told the same story today, November 2022.

    Business Response

    Date: 11/10/2022

    Tressurge
    **** ***** ********** **
    ***** ****
    ******** ** *****
    **** ***** ********                                         
                                                                                                                           

                                                                                                                              November 10, 2022


    To whom it may concern,

    Refund check # ***** was issued and and sent to the
    address, **** ******* *** ****** **** **  ***********  We apologize if it has not been received.  We will issue a stop payment on check number
    #***** and issue a new check to be mailed to ***** * ********** ** ******** ** ***** *** ********* ***** 

    Sincerely,


    **** ********
    V.P. Consumer Relations

    Customer Answer

    Date: 11/17/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have received the refund, and I'm grateful for this complaint is resolved.


    Regards,


    ********* *****

Tressurge is NOT a BBB Accredited Business.

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