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Business Profile

Real Estate Appraisers

Appraisal Resource Center Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Appraisers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/21/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 3, 2023 I reached out to Douglas ******* with Appraisal Resource Center, Inc. in Beckley, WV to obtain a proposal to complete appraisals on multiple properties in F****** ******* **** ********. On October 6, 2023, Douglas quoted $3,000 to complete the appraisals. A 50% deposit was required. Douglas advised he would need 21 days to complete the appraisal. On October 10, 2023, Douglas was informed that the appraisals needed to be completed no later than 11/10/2023 in order to prepare for an 11/20/2023 court date. This was within the stated 21 day duration to complete. On 10/11/2023 I mailed Douglas a check for the deposit. The check was deposited on 10/17/2023. On Friday 10/27/2023 I met with Douglas at the properties to provide him access and answer questions about the properties. Between 11/3/2023 and 12/22/23 I reached out to Douglas to get updates on progress. He was evasive, non committal, or non responsive to those requests.

    As of 3/20/24 Douglas has continued to be unresponsive to requests for updates. At this point it is clear that Douglas is unable or unwilling to complete the appraisals he agreed to perform. I have filed a formal complaint with the **** ******** **** ****** ********* ********* *** ************* *****. In reviewing complaints before The Board, this matter is similar to Complaint *** ********* which was filed against Mr. Butcher.

    At this point, in order to gain the valuable information needed to make decisions on asset valuation I have engaged another firm to complete the needed appraisals. I am seeking a full refund of the retainer that was paid to Douglas. He failed to provide any deliverables in a timely fashion.

    Customer Answer

    Date: 04/24/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by Appraisal Resource Center Inc regarding complaint ID *********



    Regards,


    **** ******

Appraisal Resource Center Inc is NOT a BBB Accredited Business.

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