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Business Profile

Recreational Vehicles

Mohawk Powersports LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a CF Moto from Mohawk Powersports in Beckley WV, in January they exchanged rear differential fluid, not even a month later all the fluid came out, leaving us stranded on the road, took the UTV back there, they refilled it, which running with no fluid had already caused internal damage on gears. 3rd time took back because of fluid leaking. Now it needs a new rear differential, costing $1400, which I should not be liable for, due to their carelessness. Service manager tried to argue with me stating they never changed the rear differential fluid, that we took it somewhere else and had it done, when its clearly in their service records. After he seen that, then he tried to say we had someone to overfill it, when it was brought the second time there was no fluid, because after they did fluid exchange all the fluid drained out, on first ride, which they refilled so if it was over filled, it was done by their garage the 3rd time it was there, he also stated the drain plug was not took loose, yet it all drained out causing internal damage to gears, so how was I charged for a Rear differential fluid exchange if it wasn't even done properly, and I have to come out of pocket for their carelessness.

  • Initial Complaint

    Date:09/06/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Falsely advertising "Free delivery on ** ***** I was going to purchase a new ** **** **** ho from them with the intent of having it delivered because it was stated on their website " free delivery on ** ****" only to be told they wouldn't provide that service due to fuel prices even though there were no stipulations on their website period, please start holding these false advertising businesses accountable for their actions. Hopefully this complaint will help protect other consumers they try to scam by telling them " there would be a delivery charge" even though it states free delivery. Thanks.

    Business Response

    Date: 10/03/2022

    Dear Sir,
     
    I am in receipt of a complaint filed with an ID of *********

    This seems to be a complaint because we told a customer we would not deliver his ATV for free, and our website says free delivery.

    This customer is over 4.5 hrs away from us and is outside our designated ****** sales area. While we can sell to people outside this area, but we cannot advertise in another dealers area.

    We do not deliver units this far away for free, nor do we deliver free to ******** *** ***** ***** ** *******

    Expecting free delivery of a unit so far away is unreasonable.

    We suggest the customer contact ***** ** **********, which is closer to him, and see if they will deliver to him.

    In any case, we will not be selling him a unit.

    Thanks for your interest in our products.

    *** ********
    Mohawk Powersports


Mohawk Powersports LLC is NOT a BBB Accredited Business.

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