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Business Profile

Spa

Anew You Health & Wellness Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $170 couple’s massage on 5/4/24 as a Mother’s Day gift. Shortly after, the owner claimed to have a family emergency and stated all appointments and prepaid services would be delayed. Initially, the company stayed in contact with me via texting. On 7/8/24, via text, I was told that the company would start reaching out to those with prepaid services within the next two weeks. I was never contacted and all of my attempts to contact this office have failed since. I requested a refund on 10/22/24 and again on 11/2/24 via text and their website contact form, but I have not received a response. I have attempted to contact someone in person as well, but the office was closed each time. However, this company has remained active on ********. Due to the length of time she has had to wait, and unforeseen health issues, my mother is no longer able to receive a massage. I would greatly appreciate a refund, especially after the patience and kindness I have shown towards the owner and her unknown circumstances. I have kept all of the text messages between myself and the owner and have a purchase receipt as well.

    Thank you.

    Customer Answer

    Date: 12/09/2024

    Better Business Bureau:


    I have been contacted by Anew You Health and Wellness Spa regarding complaint ID ********The matter is resolved.



    Regards,



    ****** ********

Anew You Health & Wellness Spa is NOT a BBB Accredited Business.

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