Complaints

This profile includes complaints for Mountain View Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mountain View Solar

  11500 Valley Rd Berkeley Spgs, WV 25411-3151

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  Mountain View Solar

  257 J R Hawvermale Way Berkeley Spgs, WV 25411-6958

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Electric permit final inspection never completed, permit application- one line diagram is different than work done, inspector 10/18 stated never completed and now expired, No final inspection by their master electrician- journeyman did all the work, Breached their contract with finance companies- no final inspection, 1/23/2024 Inspector said it would not pass final inspection as is- overfused, code enforcement Hampshire county stated that MTV provided a final inspection ( inspector did not do a final) Contract Addendum changes many- System downgraded despite price staying the same, Products changed several times, Site plan changed several times even for installers, No itemization of work/items used- would not provide itemized list, Split the contract from one system to two smaller systems- increased inverter/labor costs, Critical load list was furnished-system to be designed around this but wasnt, Owner (****) stated via text message on 1/22/2024 that he has instructed all employees to not talk to me anymore, Misrepresentation of tax incentive in proposal, Major faults occurred from the start- they blamed the setting changes on me- none changed, When service calls where requested master electrician admitted system was undersized- have over 2 hour audio recording of master electrician conversation- Blamed it on a ghost load that wasn’t accounted for, Said we changed the settings on inverter, Suggested that we meter every appliance for correct kW - measured all of appliances and are consistent with load list, Blamed it on dirty power from Electric company-******* ****** came out twice to check the lines- all where fine, When grid power is cut off load only lasts during the day battery cuts off when sun sets. Solar finance company stated that these proposed costs are higher than they expected, Electric bill has gone up since installation- charging battery instead of panels charging battery.Had to upgrade all appliances to energy efficient models totaling over $20,000

  Customer Answer

  Date: 01/29/2024

  Documentation from the permit inspector showing there was never a final inspection.  I am awaiting his safety report in writing as he said it would not pass final inspection. Permit has expired and MTV solar has not helped all this time I have been having issues. County code enforcement stated that MTV sent them a final yet the inspector stated never done.  The inspectors signatures are different on the two documents with his name on it.  I have a five year warrantee and the company after not only a year and half is refusing to honor it as owner told everyone in company not to talk to me. Thank you.

  Customer Answer

  Date: 01/29/2024

  Permit information is attached including code list for inspection type.  Only mechanical rough in inspection done. 

  Business Response

  Date: 01/31/2024

  In May 2020, a sales representative from Mountain View Solar & Wind, LLC began working with ******************************* to design solar and battery backup systems for the main home and cabin at **. ********** ******* property. Due to difficulty obtaining financing, the system was redesigned on numerous occasions to fit the available budget. Over the course of the next couple of years, our representative worked with **. ********* extensively to assist her in finding financing and system designs that would fit both her budget, and her electrical loads. The contracted system designs were presented as a "solid step...than can be expanded". Both systems were installed and commissioned as
  contracted. Loads were introduced after installation (most notably, chicken lights) which would significantly impact the expected performance of the system. A detailed loads list is a critical piece of the design equation, and when the expected loads change post-installation, it is unreasonable to expect that the system performance will keep pace with changing load demands.

  **. ********** claim alleges that a final inspection was not performed. An inspection was performed on 03/15/22. Her system did indeed go through many contract iterations, all of which you will find conversations between ********************** and our sales representative to substantiate the necessity for the contract adjustments. We have visited **. ********** home on numerous occasions post-installation to address her concerns and verify system functionality. Our warranty is for our workmanship, ************** the manufacturers warranties, however, *** ********** system does not have workmanship nor manufacturer defects to be addressed. We designed and installed functioning solar and battery backup systems per the executed contract, in keeping with industry-best practices, and to the satisfaction of all authorities having jurisdiction. 

  We have enclosed a copy of the Electrical Inspection, copies of each iteration of the Contract in chronological order, a copy of the permit, emails detailing communication between ********************** and the mtvSolar sales representative that sold her the system. We are happy to provide any additional information which may be helpful in resolving this matter.

  Customer Answer

  Date: 02/02/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: There was no final inspection. The attached response from company, on page 6 (Appendix D: ** Interconnection agreement) of their response was for the power company and what they sent to the finance companies for them to receive the money. Attached is the **** inspection (rough in and not final) that they didn't include. You will see it wasn't final.  I called for a safety inspection from the county's inspector in which he completed on January 12, 2023. He came out and looked at the system and stated it would not pass a final.  The interesting aspect is that the signatures from the inspector that they submitted do not look anything like the official documents for the initial rough in from the same inspector.  Additionally, I have an almost 3-hour conversation that was recorded from the master electrician blaming it on a ghost load, dirty power from the electric company and admitted that the system was undersized, May 16, 2023. He only came out twice- the first time to explain as no one did how the system is supposed to work. I have a 7-minute video that shows he contradicted himself about the system switching over automatically during that video, April 6, 2022.  I did not have chicken lights as mentioned all year long as it was only that month.  As far as financing they asserted I couldn't get: they split in into two contracts, yet the price stayed the same, and kW went down tremendously, the price still stayed the same. Finance company's are investigating this as fraud considering they did breech the contract stating the final had passed inspection yet inspector stated it wouldn't. Just in  2024 the systems have generated over 1000 alarm events and will not (with only appliances, no lights, or HVAC on etc) will not last when the sun goes down. 

  Regards,
  
  *******************************